Resource Specialist Care Manager

Who We Are

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual and in-home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do

• Conduct thorough assessments, exploring the current medical, behavioral, and complex social needs.
• Identify barriers to care, such as food insecurity, unstable housing, transportation challenges, and insurance limitations.
• Collaborate with families and multidisciplinary teams to establish individualized care goals.
• Develop and maintain an integrated care plan addressing medical, behavioral, and social needs.
• Ensure timely follow-up on referrals, evaluations, and treatment recommendations.
• Offer education to families about navigating local resources and agencies.
• Provide emotional support and guidance when families are facing challenging situations.
• Advocate for resources and removal of barriers and connect families with available resources.
• Build and maintain relationships with community organizations that serve children with medical and behavioral health complexities.
• Stay informed on emerging programs and resources relevant to the population served.
• Represent the organization at community events, health fairs, and resource meetings.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress.
• Perform other duties as assigned.

What You Bring & How You Qualify

• Masters’ degree with major course work in social work, community/social services, and/or case management
• LMSW strongly preferred
• Licence/certification preferred (LMSW, CCMC, C-SWCM)
• 2-3+ years postgrad experience in social service case management required
• Minimum 1 year of experience working with pediatric population required
• Knowledge and application of motivational interviewing practices and/or techniques
• Comfortable working with acute populations and familiarity with school and community resources highly preferred
• Experience with providing telehealth services and engaging with families in a remote environment
• Bilingual Spanish strongly preferred

What We Offer (Benefits + Perks)

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

We Value

• Children First
• Earn Trust
• Innovate Today
• Embrace Humanity
• One Team, Diverse Perspectives