Resource Specialist

About the role

As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients.

Responsibilities

• Provide real time chat support to contractors while they service
• Host one on one sessions with contractors to increase performance and knowledge of the client's account
• Review performance data and provide recommendations to the Operations Manage to meet client goals
• Keep all client resources up to date
• Communicate changes from the client to contractors
• Host group sessions with contractors
• Send and reply to messages from contractors
• Review customer satisfaction data to identify trends for NexRep's clients
• Provide detail scoring information to independent contractors

Requirements

• Proficiency in Microsoft Office 365, including strong Excel skills
• Ability to collaborate effectively with other team members
• Ability to provide constructive feedback to agents
• Attention to detail
• Strong decision-making skills
• Ability to work independently

Schedule

Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to meet client's needs.