Resource Representative

Responsibilities

• Determine the safest, most efficient way to dispatch employees and/or equipment to project sites.
• Receive and manage incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.
• Multitask with strong communication skills, maintaining efficient operations while ensuring resources are scheduled when requested and directed where they are most needed.
• Answer and manage incoming communications (calls, emails, texts) and dispatch equipment and/or employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
• Maintain communication with field units to coordinate and prioritize schedules as the hub for the department.
• Dispatch in an incident‑ and injury‑free manner consistent with Terracon’s guidelines, keeping employee care and concern a priority.
• Communicate effectively with customers, employees, and leaders.
• Develop negotiation strategies to manage resource conflicts among employees, clients, and office/regional leadership.
• Use materials dashboard, CMELMS, and other tools to effectively distribute employees and balance workload.
• Support other office duties as needed and work with others to meet deadlines.
• Follow safety rules, practices, and other safety requirements for all projects.
• Perform pre‑task planning prior to executing work.
• Report any safety issues or concerns to management.
• Maintain quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of relevant experience or the equivalent in training and related experience.
• Ability to use basic technology (mobile apps, email, scheduling software, etc.).
• Time management skills.
• Interpersonal interaction skills.
• Multi‑lingual ability preferred in some markets.
• A valid driver’s license with an acceptable violation history may be required.

Preferred Qualifications

• IIF Safety Leadership Terracon course obtained within 6 months in role.