Resource Representative

About the role

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.

Responsibilities

• Answer and manage incoming communications (calls, emails, texts) and dispatch equipment and/or employees with appropriate skills or certifications to precise locations at necessary times.
• Learn to prioritize projects and manage logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
• As the hub for the department, maintain communication with field units to coordinate and prioritize schedules.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Develop negotiation strategies to manage resource conflicts among employees, clients and office/regional leadership team.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Support other office duties, if needed, and work with others to meet deadlines.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of relevant experience or the equivalent in training and related experience.
• Ability to use basic technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Interpersonal interaction skills
• Valid driver’s license with acceptable violation history.
• IIF Safety Leadership Terracon course obtained within 6 months in role.