Resource Representative

About the Role

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Responsibilities

• Answer and manage incoming communications (calls, emails, texts) and dispatch equipment and/or employees with appropriate skills or certifications to precise locations at necessary times.
• Learn to prioritize projects and manage logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
• Maintain communication with field units to coordinate and prioritize schedules as the hub for the department.
• Dispatch in an incident and injury-free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Develop negotiation strategies to manage resource conflicts among employees, clients, and office/regional leadership team.
• Use materials dashboard, CMELMS, and other tools to effectively distribute employees and balance workload.
• Support other office duties, if needed, and work with others to meet deadlines.
• Follow safety rules and practices and other safety requirements for all projects. Perform pre-task planning prior to executing work.
• Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of relevant experience or the equivalent in training and related experience.
• Ability to use basic technology (mobile apps, email, scheduling software, etc.).
• Time management skills.
• Interpersonal interaction skills.
• Multi-lingual preferred in some markets.
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• IIF Safety Leadership Terracon course obtained within 6 months in role.