Resource Planning & Readiness Manager

About the Company

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale.

About the Role

The Resource Planning & Readiness Manager is responsible for ensuring Resource Plans are complete, accurate, approved, and staffing-ready before transitioning to the Resource Management team. This role serves as the governance point between Sales, Delivery, Practice Leadership, and Resource Management, ensuring opportunities have validated resource requirements, aligned forecasts, and required approvals before staffing begins. By improving Resource Plan quality and pipeline readiness, this role enables the Senior Resource Manager to focus on staffing strategy, resource allocation, and deployment, ensuring resource plans are in their best state prior to beginning the staffing process.

Why This Role Matters

This role improves staffing efficiency, forecasting accuracy, and resource utilization by ensuring every opportunity entering the staffing process has:

• Complete and accurate Resource Plans
• Validated roles and skill requirements
• Required leadership approvals
• Alignment between all tools, including Salesforce forecasts and Resource Plans
• Early visibility into niche skill and/or contractor demand

The result is faster staffing decisions, reduced rework, and improved forecast reliability across the services organization.

Responsibilities

Resource Plan Governance

• Own the Resource Plan (RP) review, validation, and approval process prior to staffing.
• Validate proposed roles, skills, staffing assumptions, and effort estimates for completeness and accuracy.
• Ensure all required Practice Leader approvals are obtained, including multi-cloud or cross-practice Resource Plans.
• Confirm Resource Plans remain synchronized with Salesforce forecasts, estimators, and opportunity updates.
• Identify scope changes or forecast misalignment and coordinate updates before opportunities reach Commit or Closed Won.

Opportunity Readiness

• Review opportunities for staffing readiness and ensure resource requirements accurately reflect delivery scope.
• Challenge unclear, uncommon, or inconsistent role requests by partnering with Sales Engineering, Account Executives, Delivery, and Practice Leadership to clarify staffing needs.
• Identify specialty skill requirements, contractor demand, and upcoming capacity needs, providing Resource Management with early visibility.
• Monitor pipeline health and proactively identify staffing risks before they impact delivery timelines.

Cross-Functional Collaboration

• Serve as the primary liaison between Sales, Delivery, Practice Leadership, Operations, and Resource Management for Resource Plan readiness.
• Meet regularly with Resource Management to review pipeline readiness, high-priority opportunities, staffing risks, and upcoming demand.
• Partner with Operations to initiate consultant background checks or other pre-deployment requirements when applicable.
• Support the Resource Management team throughout the staffing process by ensuring opportunity information remains accurate and current as deals progress.

Requirements

• Bachelor's degree in Business, Finance, Operations, Administration, or a related field, or equivalent experience.
• 2+ years of experience in resource management, staffing, deployment, workforce planning, or professional services operations within a consulting or technology services organization.
• Experience working within the Salesforce ecosystem or another software and technology services environment preferred.
• Working knowledge of the Salesforce platform and professional services delivery lifecycle.
• Strong understanding of professional services resource planning, capacity management, and staffing processes.
• Broad understanding of Salesforce consulting roles and technical skill sets to effectively validate project resource requirements.
• Exceptional attention to detail with the ability to manage multiple priorities in a fast-paced, evolving environment.
• Strong analytical and problem-solving skills with the confidence to challenge assumptions and resolve inconsistencies.
• Excellent communication and stakeholder management skills, with the ability to influence Directors and senior leaders across Sales, Delivery, and Operations.
• Comfortable operating in a growing organization where processes continue to evolve and improve.

Benefits

Work Environment

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or remotely, we're focused on keeping everyone connected and unified as one team. Over half of our team works remotely.
• Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done.

Culture

• Collaboration: You have a voice here! Our executive team holds town halls and company meetings where they address suggestions or questions, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it's an arm wrestling contest, costume party, or ugly holiday sweaters, our teams love to have fun. We celebrate the big things and the small things together.