Resource Navigator (Full-time or Part-time)

About the role

The Engagement Center is a welcoming place for adults to get services and advocacy. It houses a health clinic, a behavioral health residential program, and serves as a hub for community providers.

Responsibilities

• Engage clients who come into the Center, sitting down with them to listen and hear what they want and need, and developing a short-term game plan for their next steps.
• Support clients in taking steps towards their goals, such as connecting them with resources like housing assistance and healthcare.
• Work with clients who are living in emergency shelters, connecting them with their case managers.
• Engage clients who are outside the building or encountered by street outreach staff, helping them feel comfortable coming into the Center.
• Informally coach clients on using computers and resources to search for housing, set up accounts, and apply for benefits.
• Collaborate with other Resource Coordinators to ensure smooth operations and support clients effectively.
• Identify and address issues within the Engagement Center and other programs to improve the center's effectiveness.

Requirements

• At least two years’ experience in successfully providing services to people facing housing crises.
• Knowledge of resources available to people experiencing crises, including homelessness.
• Ability to apply resourcefulness and energy to support clients.
• Proficiency in documentation and adherence to confidentiality standards.
• Excellent working knowledge of human services and public benefit programs in Allegheny County.
• Good written and oral communication skills.
• Ability to work independently and efficiently manage time under pressure.
• Comfortable finding answers to difficult/complex questions.

Qualifications

• Bachelor’s degree in a Human Services-related field of study, or equivalent combination of education and experience.
• Act 33, 34 and FBI clearances.
• Valid driver’s license and access to a reliable, insured vehicle.

Skills

• Understanding of psychiatric rehabilitation principles, addiction recovery practices, and trauma-informed care.
• Experience in Motivational Interviewing and trauma-informed care.
• Ability to work effectively in a team environment and collaborate with other professionals.
• Proficiency in documentation skills and adherence to confidentiality standards.
• Good written and oral communication skills.
• Approachable, flexible, organized, and ready to solve problems.
• Comfortable finding answers to difficult/complex questions.

Benefits

• 18 days of Paid Time Off
• 5 Sick Days
• Health Insurance Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• Short Term/Long Term Disability
• Employee Assistance Program
• Benefit Option Fund

Pay

$50,000 - $55,000

Schedule

Part time employment is possible