Core Services Navigator (Part-Time)

About the role

VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

Responsibilities

• Assists Casework staff in Core Service planning for clients.
• Provides consultation and interpretation to DHS personnel and partners regarding service navigation, utilization of Core services/programs, and Medicaid guidelines.
• Ensures that Medicaid is billed for Medicaid-eligible individuals prior to utilizing Core in compliance with State memos.
• Provides clinical consultations regarding service recommendations; reviews assessments and evaluations.
• Completes Core Service Authorizations, including initial referrals, reauthorizations, and closures.
• Maintains a case review schedule to ensure timely reauthorizations and quality/appropriateness of Core Services.
• Serves as liaison and point of contact for Core Service Providers.
• Affords utilization management of Core Services; monitors service utilization and appropriate use of services.
• Cofacilitates Mental Health Triage, including clinical planning.
• Determines and recommends treatment methods and/or facilities.
• Enters data into the required State database and alternative tracking systems for service authorizations, billing, payroll, and audit purposes.
• Affords support to Practice and Support and Services teams within the CYFS Division as needed.
• Prepares for and participates in Administrative Reviews as needed.
• Performs other duties as required.

Requirements

• Working knowledge of casework practices, procedures, and protocol; working knowledge of child safety and family engagement.
• Ability to communicate and work effectively with co-workers, clients, other agencies, the courts, and the public.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions.
• Ability to apply conflict resolution and problem-solving skills.
• Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization.
• Ability to provide excellent customer service.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Abilities in interviewing and investigative techniques and practices.
• Ability to accurately and efficiently complete paperwork, reports, and documentation timely.
• Ability to work independently or in a team environment.
• Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Qualifications

• Knowledge, Skills & Abilities:
  • Working knowledge of casework practices, procedures, and protocol; working knowledge of child safety and family engagement.
  • Ability to communicate and work effectively with co-workers, clients, other agencies, the courts, and the public.
  • Ability to efficiently plan, schedule, and organize.
  • Ability to assess situations and make prudent and appropriate decisions.
  • Ability to apply conflict resolution and problem-solving skills.
  • Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization.
  • Ability to provide excellent customer service.
  • Ability to respond in a flexible manner and reprioritize work as situations change.
  • Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
  • Abilities in interviewing and investigative techniques and practices.
  • Ability to accurately and efficiently complete paperwork, reports, and documentation timely.
  • Ability to work independently or in a team environment.
  • Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
  • Maintain regular and punctual attendance.
• Required Education & Experience:
  • Bachelor’s degree or higher from a higher education institution with course work related to the job responsibilities of child welfare social caseworker as stated in Volume 7. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques.
  • A degree in progress that is conferred by the start date may be considered.
  • One year of professional, internship, or volunteer work experience in a human service-related agency.
  • Successful completion of a Bachelor’s Degree of Social Work (BSW) or Master's Degree of Social Work (MSW) internship in a human services-related agency may substitute for the required experience.
• Preferred Education & Experience:
  • Clinical case management or related experience.
  • Experience working with adolescents and/or adolescent services.
• Licenses/Certificates:
  • Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
  • Must obtain and maintain necessary certifications as applicable to the position.
  • Must possess or obtain Colorado State Child Welfare Caseworker Certification within ninety days of course enrollment and maintain certification thereafter.
  • Professional clinical therapeutic license such as LCSW or LPC preferred.

Benefits

This position has an anticipated work schedule up to 25 hours per week, typically scheduled between Monday and Friday, 8:00 AM–5:00 PM. Work schedules may vary based on departmental and court needs, so flexibility is required; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Pay

Hiring Range: $29.712 - $31.154 hourly Anticipated Hiring Rate: $30.193 hourly

Schedule

This position has an anticipated work schedule up to 25 hours per week, typically scheduled between Monday and Friday, 8:00 AM–5:00 PM. Work schedules may vary based on departmental and court needs, so flexibility is required; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.