Resource Navigation Specialist

About the role

The Resource Navigation Specialist will support mission-driven organization that provides services to older adults, individuals with disabilities, caregivers, and families.

Responsibilities

• Answer incoming calls and speak with individuals seeking support services
• Screen callers to better understand their needs and determine next steps
• Provide information on community programs, benefits, and available resources
• Refer callers to the appropriate agencies, services, or support programs
• Document calls, case notes, referrals, and follow-up information in a database
• Follow up with callers or agencies when needed to confirm referral status
• Maintain confidentiality when handling sensitive client information
• Use Microsoft Office, databases, and online tools to research and document information
• Support older adults, caregivers, and family members with patience and professionalism

Requirements

• Bachelor’s degree required
• 2+ years of experience in social services, human services, intake, referrals, call center, case support, benefits assistance, or community resource support
• Strong phone communication and listening skills
• Comfortable speaking with older adults, caregivers, and individuals who may need extra support
• Ability to stay calm and professional with difficult or emotional callers
• Strong documentation and data entry skills
• Proficient with Microsoft Office, including Word, Excel, and Outlook
• Comfortable using databases and online systems
• Typing speed of at least 35 WPM
• Bilingual English/Spanish or English/Creole preferred

Qualifications

• Compassionate, organized, and detail-oriented

Skills

• Excellent communication skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team

Benefits

Not specified

Pay

$18/hr

Schedule

Hybrid (3 days on site)