Resource Specialist / Systems Navigator

About the role

The Resource Specialist / Systems Navigator at Recovery Cafe San Jose provides one-on-one support to Café members in navigating housing, public benefits, re-entry, healthcare, and other challenges to wellness, stabilization, and recovery.

Responsibilities

• Meet with Café members to address housing navigation, shelter access, and housing applications
• Support members in accessing public benefits and community resources
• Help members obtain identification documents, transportation resources, and practical daily living supports
• Provide re-entry navigation support for individuals transitioning from incarceration or court involvement
• Conduct resource referrals and warm handoffs to behavioral health, healthcare, housing, and social service providers
• Maintain accurate notes, referrals, and program documentation
• Collaborate closely with internal staff and external partner organizations
• Participate in outreach, resource fairs, and partner coordination activities as needed
• Help foster a welcoming and supportive community environment

Qualifications

• Spanish fluency is required; Vietnamese is a bonus
• Experience in case management, peer support, housing navigation, social services, or related human services field preferred
• Knowledge of Santa Clara County housing, benefits, behavioral health, and community resource systems strongly preferred
• Lived experience with recovery, homelessness, re-entry, or systems navigation valued and encouraged
• Strong computer, organizational, and follow-through skills
• Able to work effectively with vulnerable and diverse populations
• Trauma-informed and culturally responsive approach required
• Commitment to Recovery Café’s mission, values, and culture of radical hospitality and loving accountability is required

Benefits

This position has strong potential to grow into a full-time role with the right person. Part-time benefits include paid holidays, generous sick and vacation leave, and the daily opportunity to work and be with an amazing community of people.