Resource Manager

About Our Client

The organization operates within the service delivery and project management industry, focusing on matching workforce capacity with client project demands. It addresses challenges in resource allocation, capacity planning, and forecasting to ensure efficient delivery of services to both internal and external clients.

About the Opportunity

The Resource Manager is responsible for designing and managing a real-time demand-to-capacity program that aligns projects and work orders with appropriate resources. This role ensures accurate workforce scheduling and capacity planning to maintain high client satisfaction and operational efficiency.

Responsibilities

• Own and improve the real-time demand-to-capacity system tracking capacity, skills, and availability.
• Assign projects and work orders to resources based on availability, skill set, and priority.
• Collaborate with Sales, Pre-Sales, and PMO leadership to forecast demand and identify capacity gaps.
• Monitor utilization and establish alerts for over- and under-allocation across teams.
• Maintain tier-based lead times to support accurate client expectation setting.
• Conduct capacity review meetings with delivery leadership to inform hiring and resource allocation decisions.
• Compare actual hours and outcomes with forecasts to improve forecasting accuracy and reporting.
• Maintain compliance with documentation and administrative procedures.
• Participate in required company and departmental meetings.

Requirements

• Bachelor's degree in business, project management, or a related field preferred.
• Minimum 5 years of experience in resource management, capacity planning, or project management operations.
• PMP, CAPM, or similar certification is a plus.
• Proficiency in demand forecasting, workload balancing, Microsoft Office, and project management tools.
• Strong communication, collaboration, and relationship-building skills.
• Excellent organizational and time-management abilities with the capacity to manage multiple priorities.
• Commitment to project completion and consistent, dependable work performance.
• Ability to adapt to changing conditions and maintain professionalism under pressure.
• Strong critical-thinking and decision-making skills.

Pay

• Annual salary range of $68,633–$106,381, plus a 7.5% annual incentive opportunity.
• Compensation is based on candidate skill level, experience, licenses, education, and other relevant factors.