Resource Development Coordinator - Campaign, Data & Donor Stewardship

Essential Job Duties and Responsibilities

• Support workplace campaign implementation and administration.
• Maintain campaign timelines, tracking tools, and campaign materials.
• Cookware distribution, toolkit distribution, and online campaign resources.
• Support Employee Campaign Coordinators with communications and resource requests.
• Track campaign progress and assist with campaign reporting.
• Ensure confidentiality of all donors and company information.
• Keep up to date on emerging trends and opportunities and align with UW resource development goals.

Database Management & Reporting

• Maintain accurate donor, campaign, and gift information in ANDAR360.
• Process gifts, pledges, payments, and accounts receivable transactions.
• Reconcile fundraising revenue from online giving platforms and payment processors.
• Generate reports, dashboards, donor lists, and campaign performance summaries.
• Monitor donor trends and identify opportunities for retention, reactivation, and growth.
• Ensure data integrity, confidentiality, and compliance with organizational policies.

Donor Stewardship

• Prepare donor acknowledgments, stewardship communications, and recognition activities.
• Track donor touchpoints, follow-up activities, and engagement opportunities.
• Maintain donor records, contact notes, and stewardship plans.
• Aid in donor retention and upgrade strategies through data tracking and reporting.
• Aid in tax receipt processing and designation mailings.
• Prepare financial reporting for incoming pledges and accounts receivable for bi-monthly reconciliation with the Resource Development Manager, including Zeffy, Stripe, Square, PayPal, etc., following standardized procedures.
• Update the Resource Development Dashboard to highlight the department's goals and KPIs
• Maintain up-to-date donor information in ANDAR360 and other platforms and submit modifications to the system manager, as needed.
• Monitor trends and segment donor lists to support donor stewardship strategies and to identify potential lapsed donors and upgrade opportunities.
• Manage pulling and creating a variety of reports for distribution.

Administrative & Operational Support

• Cookware coordination, meeting preparation, scheduling, communications, and documentation.
• Aid in volunteer training, recognition efforts, and tracking; reporting quarterly.
• Aid in departmental reporting and KPI tracking.
• Maintain accurate records and documentation for fundraising activities.
• Aid in other fundraising initiatives as assigned.

Community Action and Public Awareness

• Represent United Way at community meetings, workplace campaigns, presentations, and events when needed, serving as a professional and informed ambassador.
• Make relevant presentations to a variety of groups and individuals.
• Manage the submission of Resource Development media requests and the upload of pictures to ensure timely inclusion in the monthly Marketing plan.
• Manage and make available the annual campaign toolkit materials and ensure all current versions are accessible for partners through our online platforms.
• Support organizational storytelling by gathering presentation materials, drafting meeting materials, and supporting partners for special requests.
• Other duties as needed to ensure relevant communication tools are in use and that events and meetings are successful.