Resource Coordinator

About the role

The Resource Coordinator plays a crucial role in supporting timely completion of client work and optimal utilization of Firm resources. This position requires a combination of scheduling, coordination, and administrative skills.

Responsibilities

• Maintains Firm confidentiality.
• Fulfills necessary hours to complete assigned responsibilities.
• Creates, plans, and updates staff schedules within the Firm’s scheduling software.
• Reviews schedules continually for open time, unscheduled jobs, conflicts, and required follow-up action.
• Maintains workflow efficiency by assigning additional resources as needed.
• Confirms schedules 3–6 months in advance.
• Updates lost clients in the scheduling software and removes associated scheduled time.
• Finalizes new hire setups in the scheduling software, ensuring appropriate time is reserved for training and onboarding.
• Adjusts available staff time to reflect percentage agreements and part-time statuses.
• Upon employee termination, reallocates work assignments.
• Updates staff skillsets in the scheduling software to ensure accurate matching of work.
• Matches client work to staff based on experience, industry/specialty, technical expertise, and geography.
• Aligns staff assignments to enhance engagement productivity and support staff development.
• Analyzes scheduling data and works with the Resource Manager to resolve staffing issues and concerns.
• Serves as a point of contact for staff regarding scheduling issues and assignment questions.
• Manages FPTO/PTO and CPE scheduling requests to maintain workflow and productivity.
• Understands staff productivity and adjusts schedules as appropriate.
• Participates in capacity planning and assists with reconciliations between scheduled time and budgeted time.
• Runs reports and provides support to the Resource Manager, Service Line Leaders, and Industry/Specialty Leaders as requested.
• Supports service line administration tasks as needed.

Requirements

• A High School Diploma or GED is required.
• A Bachelor’s degree in business administration or a related field is preferred.
• 4+ years of management or coordination experience is preferred.
• Experience in a professional services firm is preferred.
• Intermediate to advanced Microsoft Office Suite experience is required.
• Scheduling software experience is strongly preferred.
• Strong verbal and written communication skills are essential.
• Effective communication and collaboration skills are required.
• Ability to work in a deadline-driven environment and manage multiple tasks with strong attention to detail is necessary.
• Ability to work independently or collaboratively with administrative or management personnel is required.
• Ability to maintain confidentiality is essential.
• Strong judgment and reasoning skills are required.
• Ability to respond tactfully and professionally in high-demand situations is necessary.

Qualifications

• High School Diploma or GED.
• Bachelor’s degree in business administration or related field preferred.
• 4+ years of management or coordination experience preferred.
• Experience in a professional services firm preferred.
• Intermediate to advanced Microsoft Office Suite experience.
• Scheduling software experience strongly preferred.

Skills

• Strong verbal and written communication skills.
• Effective communication and collaboration skills.
• Ability to work in a deadline-driven environment and manage multiple tasks with strong attention to detail.
• Ability to work independently or collaboratively with administrative or management personnel.
• Ability to maintain confidentiality.
• Strong judgment and reasoning skills.
• Ability to respond tactfully and professionally in high-demand situations.

Benefits

• Full benefits package including: Medical, Dental, Vision, FSA and HSA options, STD/LTD, Firm-paid Life Insurance, and Supplemental Life, Critical Illness and Accident coverages.
• 401K Profit Sharing Plan with Pre-tax and Roth deferral options and employer match.
• Competitive compensation and annual merit considerations.
• Annual and engagement-based performance assessments.
• Firm-wide Peer Recognition and Rewards platform to support our culture of year-round positive feedback and communication.
• Flexible working options with generous PTO.
• Dress for Your Day policy.

Pay

Compensation is competitive and includes a full benefits package, 401K plan, and flexible working options.

Schedule

Flexible working options with generous PTO are offered.