Resource Center Manager

About the Role

The Case Management Supervisor oversees the Agency’s call center and case management services as part of the Information and Referral (I&R) Team under the direction of the Resource Center Director. The Supervisor supervises all Resource Center Specialists who carry behavioral health (BH) caseloads.

The I&R Team links individuals who need assistance with appropriate service providers and/or supplies. Services may include, but are not limited to:

• Financial assistance
• Disability-related services (Social Security and Medicaid)
• Medical programs
• Rehabilitative services
• Vocational rehabilitation
• Legal assistance
• Housing assistance
• Support and educational-based support groups
• Disaster relief
• Food pantries
• Home-delivered meals
• In-home assistance
• Other organizations that empower individuals to live independently within their community

Responsibilities

• Supervise Resource Center Specialists who manage BH caseloads
• Oversee call center and case management services for the Agency
• Connect individuals in need with appropriate service providers and resources