Resource Analyst

About the role

This position is for a hands-on SPM Resource Analyst responsible for operating and managing the organization's resource planning process. The role involves aligning project and portfolio resource demand with organizational capacity by managing resource forecasting, allocation, and capacity planning within the ServiceNow Strategic Portfolio Management platform. The ideal candidate will not simply advise but will actively perform the work of extracting, analyzing, and reporting on resource data to support strategic priorities.

Responsibilities

• Operate and manage the organization's resource planning process, including enterprise-wide capacity management.
• Analyze capacity and demand across the technology portfolio, identifying bottlenecks, conflicts, and staffing gaps.
• Extract and analyze ServiceNow data, run custom Python models, and produce capacity planning reports.
• Work with leaders, project managers, and resource managers to improve data quality and forecasting.
• Produce and socialize portfolio-level reporting and recommendations with leadership to drive data cleanup efforts.
• Facilitate discussions regarding staffing, utilization, and planning issues.
• Coach managers and project leaders on resource planning processes and data adoption.
• Establish and enforce resource management standards and improve the consistency of forecasting practices.

Qualifications

• Education: Bachelor’s degree in Information Technology, Business Administration, Project Management, Finance/Accounting, or a related field.
• Experience: 5+ years of experience in IT PMO, resource management, portfolio management, workforce planning, or project/program management. 3+ years working with ServiceNow Strategic Portfolio Management or comparable PPM/SPM platforms. Experience supporting enterprise IT organizations with multiple concurrent projects.
• Technical Skills: Strong knowledge of ServiceNow SPM capabilities including Resource, Demand, Portfolio, and Capacity Planning. Experience with custom Python models for data analysis. Advanced modeling skills in Microsoft Excel. Proficiency with Power BI, Jira, and Microsoft Project.

Preferred Qualifications

• Experience balancing contractor and employee staffing models.
• Experience in healthcare, financial services, or other large enterprise environments.
• Familiarity with Clarity PPM, Planview, or similar platforms.
• Certifications such as ServiceNow Certified Implementation Specialist – SPM, PMP, or SAFe Agilist.

Benefits

We offer a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We also offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. We also offer a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, we host an on-demand training program, provide access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. We also have a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

The salary range for this position is $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

The role is remote, with flexible hours to accommodate your needs.