Resort Worker-7- Stehekin

17.13 USD Hourly

About the role

The Resort Worker is involved in most aspects of day-to-day operations of the Lodge while maintaining a high level of customer service at all times. The role requires cross-training in housekeeping, front desk, retail, groundskeeping, and food service.

Responsibilities

• Focus on the customer: Seek to understand internal/external customer needs and meet them.
• Perform customer service, food service, housekeeping, and other tasks as needed.
• Restock supplies.
• Accept payments, issue receipts, refunds, credit, or change accurately.
• Maintain clean and orderly station area; stock and maintain supplies and products.
• Continuously improve and adapt practices to perform tasks better, faster, or more efficiently.
• May be assigned other duties by the Shift Supervisor or Manager(s).

Requirements

• Partial High School education; High School Diploma/G.E.D. preferred.
• One year of work experience and a desire to learn and work hard.
• Ability to interpret menus, recipes, and follow oral/written directions.
• Good visual and communication skills.
• Ability to work with a variety of people.
• Willingness to be cross-trained in all areas of the workplace.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, including frequent movements within the unit.
• Bend, lift, carry, and reach/extend arms and hands above shoulder height frequently in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday.
• Ability to climb steps regularly.
• Withstand temperature extremes in freezer, refrigerator walk-ins, and cooking areas.
• Reading and writing work-related documents in English.
• Clear speech recognition and clarity to understand and communicate with customers and co-workers in English.
• Constant verbal communication in a fast-paced environment.
• Physical presence at the job site is essential.

Equipment Used

• Standard commercial cooking machinery and utensils.
• Cash register.
• Reservation system.
• Housekeeping supplies.