Resort Marketing Concierge

About the role

In‑person marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation.

Responsibilities

• Serve as a positive and professional brand ambassador for Wyndham Destinations.
• Partner with resort staff to receive arrival sheets of guests checking in.
• Greet, present, and incentivize prospective customers to attend a sales‑preview tour.
• Screen and qualify potential customers based on company guidelines.
• Make sales‑tour reservations and collect required deposits.
• Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% of time).
• Attend all scheduled training sessions and department meetings; stay current on marketing information, industry trends, and set and review performance goals weekly, monthly, and annually (20% of time).

Requirements

• Sales and/or marketing experience is preferred, but not required.
• Must maintain production standards.
• High School Diploma or equivalent is required.
• 1 to 3 years of sales and/or marketing experience is preferred; equivalent experience may be accepted in lieu of the education requirement.
• No travel required outside of the home site’s area.
• Training requirements: None.

Skills

• Clear and concise written and verbal communication skills.
• Ability to work in a team environment within a shared space.
• Proficient in Microsoft Excel, Microsoft Word, general computer skills, and smart devices.

Benefits

• Medical, Dental, and Vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Wish day paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements).
• Legal and identity theft protection plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.
• Paid time off, parental leave, and holidays (depending on position; temporary/seasonal associates are ineligible for PTO).

Pay

The hourly rate for this role is $17.00 plus commissions and bonuses.