Resort Manager | Semiahmoo Resort

The Perks

• Cellphone Allowance
• Incentive Eligible
• Free Parking
• Get Paid Daily
• Paid Time Off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans with employer contribution
• Values Based Culture
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• Columbia Cares Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform
• Third Party Perks (including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What Success Looks Like

• Provides overall direction, coordination and leadership for all departments in the property
• Supports all group sales outreach, negotiations, planning and service
• Liaises with community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Prepares the annual operating budget and financial plans which support the overall objectives of the property
• Makes sure annual operating goals are met or exceeded
• Develops and implements strategies to enhance profitability and revenue generation
• Protects and enhances the value of all property assets
• Analyzes guest feedback and discusses findings with department leaders
• Installs changes and upgrades in service as necessary
• Builds and maintains an active and visible position in the local community and with industry partners
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff
• Provides timely formal assessments of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed

Requirements

• At least 5 years progressive experience in a Resort Manager role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals
• Effective presentation skills, including the ability to present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building