Resort Manager
About the role
The Resort Manager serves as a key operational leader and culture carrier at Madeline Hotel & Residences, Auberge Collection. Located in the heart of Telluride’s Mountain Village, the resort offers 83 guest rooms, suites, and 71 private residences, each with elevated design and panoramic mountain views. The property boasts unrivaled ski-in/ski-out access, a newly debuted private ski club, a dedicated Ski Valet, an Alpine Swim Club, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining options include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room.
Responsibilities
Partner with the General Manager and Executive Committee to oversee the resort's financial performance, ensuring alignment with annual budgets, forecasts, and strategic goals.
Monitor departmental financial results across Rooms, Food & Beverage, Spa, Wellbeing, Security, Engineering, and Valet operations, identifying opportunities to improve profitability and operational efficiency.
Support the development and execution of annual operating budgets, capital planning, and periodic forecasting.
Review daily, weekly, and monthly financial reports, including revenue performance, labor costs, and operating expenses, ensuring departments remain within budgetary guidelines.
Work closely with department leaders to drive revenue optimization, expense management, and labor productivity while maintaining exceptional guest service standards.
Ensure adherence to financial controls, purchasing procedures, and inventory management practices across operational departments.
Collaborate with Finance and Purchasing teams to ensure accurate reporting, cost controls, and compliance with company financial policies.
Utilize key performance indicators (KPIs) and operational metrics to guide decision-making and continuously improve resort performance.
Provide strategic leadership and operational oversight for Rooms, Food & Beverage, Security, Valet, Wellbeing, and Engineering departments.
Partner closely with department leaders to ensure the successful execution of day-to-day resort operations and guest services.
Lead and inspire teams to deliver service excellence as a core competency while driving profitability and operational performance.
Ensure property standards remain at an extraordinary and refined level through consistent operational oversight, inspections, and service monitoring.
Support revenue management initiatives through operational data to maximize revenue opportunities.
Analyze operational performance metrics and implement strategies to enhance guest satisfaction and financial performance.
Prepare and execute budgets and financial analysis related to Rooms and associated operational areas.
Qualifications
3 years of experience in a similar position, in a luxury environment with progressive leadership responsibilities.
Proven experience overseeing multi-department resort operations including Rooms and guest experience functions.
Strong financial acumen with experience managing budgets, forecasting, and operational performance metrics.
Demonstrated leadership ability to inspire teams and drive service excellence.
Exceptional guest engagement and problem-solving skills.
Ability to thrive in a fast-paced, dynamic luxury hospitality environment.
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Benefits
The position offers a competitive compensation package presented by Auberge Collection, with a targeted compensation range of $155,000 - $185,000 for a full-time year-round, exempt position.
Pay
$155,000 - $185,000 per year
Schedule
Full-time, year-round position