Resort Manager AAA ANC

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary.

Responsibilities

• Works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensure implementation of the brand service strategy and brand initiatives.
• Ensures operations meet the brand’s target customer needs, associate satisfaction, revenue growth, and financial performance.
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates.
• Keeps operations team focused on critical components to drive guest satisfaction and desired financial results.
• Reviews financial reports and statements to determine performance against budget.
• Ensures capital expenditure funds address priorities outlined in the service strategy.
• Identifies and analyzes operational challenges and facilitates solutions to prevent reoccurrence.
• Coaches and supports operations team to manage occupancy, rate, wages, and controllable expenses.
• Reviews Wage Progress Report and holds team accountable for results.
• Makes and executes key decisions to keep property moving forward toward achievement of goals.
• Strives to improve service performance and communicates operational goals to produce desired results.
• Ensures brand and regional business initiatives are implemented and followed up.
• Tours building regularly to understand business needs and assess operational opportunities.
• Establishes a vision for product and service delivery on property.
• Champions the brand’s service vision and ensures alignment among the property leadership team.
• Observes service behaviors of associates and provides feedback.
• Hires operations management team members with strong functional expertise and leadership.
• Conducts annual performance appraisals according to Standard Operating Procedures.
• Utilizes an "open door" policy and reviews associate satisfaction results to address concerns.
• Fosters associate commitment to excellent service through daily stand-up meetings and modeling desired behaviors.

Qualifications

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations or related professional area.
• OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, or related professional area.

Skills

• Leadership: Professional demeanor, communication, adaptability, planning and organizing, driving for results, building and contributing to teams.
• Building Relationships: Coworker relationships, customer relationships, fostering inclusion.
• Generating Talent and Organizational Capability: Talent management, organizational capability.
• Learning and Applying Personal Expertise: Applied learning, technical acumen, detail orientation, owner service, general property operations knowledge.
• Business Acumen: Understanding and utilizing business information, applied business knowledge, management of capital resources, administration and management.
• Basic Competencies: Basic computer skills, mathematical reasoning, oral comprehension, reading comprehension, writing.

Pay

Salary range $175k–$200k.