Resort Maintenance Facilities Technician- HRE

About the role

This position supports the facilities technician team with knowledge of all aspects of facilities maintenance. It enhances the property work environment and responds to guest repair requests. The role also includes communicating with guests/customers to resolve maintenance issues, performing preventive maintenance, and maintaining maintenance inventory.

Responsibilities

• Supports facilities technician team with knowledge of all aspects of facilities maintenance.
• Enhances the property work environment.
• Responds and attends to guest repair requests.
• Communicates with guests/customers to resolve maintenance issues.
• Performs preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication.
• Visually inspects tools, equipment, or machines.
• Carrries equipment (e.g., tools, radio).
• Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings.
• Maintains maintenance inventory and requisitions parts and supplies as needed.
• Communicates each day’s activities and problems that occur to the other shifts using approved communication programs and standards.
• Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guest room items.
• Programs TV's and performs general housekeeping and technician-related inventory duties.
• Uses the Lockout/Tagout system before performing any maintenance work.
• Performs repairs on interior and exterior landscaping as well as external landscaping sprinklers.
• Displays basic computer skills including inputting air handler schedules and making temperature changes.
• Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcomes and acknowledges all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
• Complies with quality assurance and standards. Performs other reasonable job duties as requested by Supervisors.

Qualifications

• Advanced maintenance facilities and technical knowledge.
• Strong customer service orientation and skills.
• Highly organized.
• Excellent time management and multi-tasking skills.
• Exceptional teamwork.
• Clear, concise communications skills (verbal and written).
• Physical demands: Visually inspects tools, equipment, or machines; moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance; grasps, turns, manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination; enters and locates work-related information using computers and/or point of sale systems; moves over sloping, uneven, or slippery surfaces; reads and visually verifies information in a variety of formats (e.g., small print); stands, sits, or walks for an extended period or for an entire work shift.

Skills

• Advanced maintenance facilities and technical knowledge.
• Strong customer service orientation and skills.
• Highly organized.
• Excellent time management and multi-tasking skills.
• Exceptional teamwork.
• Clear, concise communications skills (verbal and written).

Benefits

Robust benefits packages are available.

Pay

The pay is not specified but is commensurate with experience.

Schedule

The work schedule is 8AM-4PM and requires weekend availability. Must be available for an on-call schedule.