Resort Front Desk Agent- WS

We need to output HTML fragment with sections: About the role? The posting includes Position Summary, Key Duties/Accountabilities, Preferred Qualifications, Company Culture. Also Work Type, Schedule etc. Should we include sections for Responsibilities? The posting includes Position Summary and Key Duties/Accountabilities which are responsibilities. Could combine into Responsibilities section. Also maybe Benefits: "Robust benefits package available." That's a statement; we can include Benefits section with that line. Pay: not specified, so omit. Schedule: they gave Work Schedule: 40 hours a week, 8-hour shifts, Work Hours: 8AM-4PM, Must be available to work on Saturdays. That's schedule info, we can include Schedule section. Work Type: Full-time, Hourly, Year-Round. Could be part of About the role or separate? Probably include in About the role paragraph. We must not repeat job title. No Job ID. Remove boilerplate. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide sections: About the role (summary of work type, location, etc). Responsibilities (duties). Requirements (Preferred Qualifications). Benefits (robust benefits package). Schedule (work hours). Company Culture maybe as its own section? Could be part of About the role? But it's separate list of values. Could be a section "Company Culture". Use

  • for list. We must not create sections with filler like "commensurate with experience". Not needed. Let's extract details: Location: White Sands in Longboat Key, FL (Cunningham branded property). Work Type: Full-time. Hourly. Year-Round. Work Schedule: 40 hours a week. 8-hour shifts. Work Hours: 8AM-4PM. Must be available to work on Saturdays. Position Summary: Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established codes, and document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change. Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. Key Duties/Accountabilities: a list of specific duties (many). We can combine with Position Summary but they are detailed. We'll output as
    • list. Preferred Qualifications: High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience; Vocational School Degree or Business Certification. Company Culture: list: Celebrate Success, Strive for Excellence, Seek to Understand, Adapt Quickly, Tell the Truth, Change Champions, Human Centric. Benefits: Robust benefits package available. Schedule: as above. About the role: maybe include location, work type, etc. We must not repeat job title. No markdown. Let's craft HTML:

      About the role

      Full-time, hourly, year‑round position at the White Sands property (Cunningham branded) in Longboat Key, FL. Work schedule is 40 hours per week with 8‑hour shifts from 8 AM to 4 PM, including Saturday availability.

      Responsibilities

      • Process guest check‑ins, check‑outs, room assignments, and room change/late check‑out requests.
      • Secure payment; activate/reissue room keys.
      • Ensure rates match established codes and document exceptions.
      • Communicate to appropriate staff when guests are waiting for an available room.
      • Advise guests of messages.
      • Clear departures in the computer system.
      • Coordinate with Housekeeping to track room status and guest concerns.
      • File guest paperwork or documentation.
      • Operate telephone switchboard station.
      • Run and check daily reports, contingency lists, and credit card authorization reports.
      • Supply guests with directions and information.
      • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure satisfaction.
      • Count and secure bank at beginning and end of shift.
      • Process all payment types, vouchers, paid‑outs, charges, and provide change.
      • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
      • Follow company policies and procedures; maintain uniform and personal appearance; protect confidentiality and company assets.
      • Welcome and acknowledge guests per company standards; anticipate and address service needs; assist individuals with disabilities; thank guests genuinely.
      • Speak with clear, professional language; prepare and review written documents accurately; answer telephones with proper etiquette.
      • Develop and maintain positive working relationships; support team goals; listen and respond to associates’ concerns.
      • Comply with quality assurance expectations and standards.
      • Perform other reasonable job duties as requested by supervisors.
      But we also have Key Duties/Accountabilities which are more detailed; we could incorporate them into Responsibilities list, but we already have many. To avoid duplication, we could merge both sets. However the instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include the Key Duties/Accountabilities details as well. We could either add them as additional list items under Responsibilities, or create a separate section "Key Duties". But we should prefer few substantive sections over many thin ones. Could combine Position Summary and Key Duties into one Responsibilities section, ensuring we include all points. Thus we need to include all points from both Position Summary and Key Duties/Accountabilities. Let's extract unique items from Key Duties list: - Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call. - Speaks to guests and co-workers using clear, appropriate, and professional language. - Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. - Talks with and listens to other associates to effectively exchange information. - Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email). - Activates room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine. - Ensures rates match market codes and that any exceptions are documented and include an explanation. - Secures valid form of payment (e.g., credit card, cash) prior to issuing room key. - Processes all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. - Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. - Accommodates requests for room changes when possible. - Communicates to appropriate staff that there are guests that are waiting for an available room. - Verifies and adjusts billing for guests. - Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp). - Assigns room according to guest request and preferences whenever possible. - Informs guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. - Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. - Clears departures in computer system to document that rooms are no longer occupied. - Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns. - Reviews requests for late check-outs and approve according to occupancy. - Files guest paperwork or documentation. Many of these overlap with Position Summary items. We'll combine and deduplicate. We'll create a comprehensive list. Let's draft list items: - Process guest check‑ins: confirm reservations, verify identity, request payment, assign room, issue key per policy. - Process guest check‑outs: handle express check‑outs, resolve late/disputed charges, settle account, retrieve key, request stay comments. - Accommodate room change requests when possible. - Secure payment (credit card, cash) before issuing room key; activate/reissue keys using electronic key machine after verifying identity. - Ensure rates match market codes; document exceptions with explanation. - Communicate to appropriate staff when guests await an available room. - Advise guests of messages (voicemail, mail, fax) and deliver to room if needed. - Clear departures in computer system. - Coordinate with Housekeeping to track room status, readiness for check‑in, and report guest concerns. - Review and approve late check‑out requests per occupancy. - File guest paperwork/documentation. - Operate telephone switchboard station. - Answer telephones within 3 rings, with a smile, using caller’s name, transfer appropriately, request permission before hold, take/relay messages, allow caller to end call. - Speak to guests and co‑workers using clear, professional language. - Discuss work topics discreetly with coworkers/supervisors/managers, avoiding public areas. - Exchange information with associates via electronic devices (pagers, two‑way radios, email). - Supply guests with directions and property information. - Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure satisfaction. - Count and secure bank at start and end of shift. - Process all payment types, vouchers, paid‑outs, charges; provide change. - Report accidents, injuries, unsafe conditions to manager; complete required safety training/certifications. - Follow company policies/procedures; maintain clean, professional uniform and appearance; protect confidentiality and assets. - Welcome and acknowledge guests per standards; anticipate needs; assist individuals with disabilities; thank guests genuinely. - Prepare and review written documents accurately and completely. - Develop/maintain positive working relationships; support team goals; listen/respond to associates’ concerns. - Comply with quality assurance expectations/standards. - Perform other reasonable duties as requested by supervisors. That covers. Now Benefits: "Robust benefits package available." We'll put as

      Robust benefits package available.

      inside Benefits section. Schedule: Provide details. We'll have sections: About the role, Responsibilities, Requirements (Preferred Qualifications), Benefits, Schedule, Company Culture. Check if any section might