Resort Fine Dining Manager

About the role

The Fine Dining Manager will be responsible for managing all aspects of employee and guest service for the evening, fine dining service for The Dining Room at the Inn on Biltmore Estate. The Manager fosters, implements, and maintains a service culture and leadership that promotes world class service to guests in accordance with Forbes standards and steps of service.

Responsibilities

• Provides leadership for The Dining Room evening, fine dining service in accordance with company standards.
• Ensures Forbes standards are met and exceeded through training and coaching.
• Employee scheduling, engagement, development, and performance management; ensures effective communication within The Dining Room, between kitchen and dining room, and with other estate departments.
• Responsible for reporting, revenue/labor management, quality control, and inventory.
• Handles guest service recovery, special requests, etc. to ensure world class service.
• Serves as sommelier as needed, maintains complete knowledge of wines, liquors, and other spirits; monitors for compliance with local, state, and federal alcohol regulations and laws.
• Manages the wine program to achieve the Wine Spectator Award.

Qualifications

• High school diploma required.
• Additional training, education, and/or certification(s) strongly preferred. Level II Sommelier certification preferred.
• At least five (5) years prior experience in upscale food and beverage environment.
• Knowledge of Forbes and/or four star/diamond standards strongly preferred.
• Extensive knowledge of wine, cordials, and spirits; as well as all menu items, prices, and expertise in the particular characteristics and description of wines/champagnes offered.
• Demonstrated commitment to delivery of world class internal/external guest service; proven leadership skills and track record of building, developing, and motivating teams.
• Outstanding interpersonal and communication skills; effectively engages with guests and staff; builds positive, professional relationships at all levels.
• Proactive, exercises good judgment; troubleshoots and creatively problem solves.
• Solid planning, organizational skills; adapts, prioritizes and multi-tasks as required.
• Skilled in use of systems such as Micros, Open Table, ETEC, UltiPro & Kronos.

Skills

• Fluent in written/spoken English; knowledge of other language(s) a plus.

Benefits

Thrive in a corporate setting; understands and leads quality control efforts.

Pay

N/A

Schedule

N/A