Resort Facilities Technician- RVO

Work Type: Full-time, year-round, hourly position.

Schedule

• 40 hours per week, 8-hour shifts
• Shifts: 6:30AM–3PM, 7:30AM–4PM, & 12PM–8:30PM
• Weekend availability required
• Rotating on-call schedules

Responsibilities

• Support the facilities technician team with knowledge of all aspects of facilities maintenance and enhancement of the property work environment
• Respond to and attend to guest repair requests; communicate with guests/customers to resolve maintenance issues
• Perform preventive maintenance on tools, kitchen, and mechanical room equipment, including cleaning and lubrication
• Visually inspect tools, equipment, or machines
• Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings
• Maintain maintenance inventory and requisition parts and supplies as needed
• Communicate daily activities and problems to other shifts using approved communication programs and standards
• Display basic knowledge or ability to acquire knowledge in air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building
• Perform surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement, and thorough clean-up of repair areas
• Test, troubleshoot, and perform basic repair on equipment, plumbing (e.g., plunge toilets, unclog drains), electrical components (lamps, extension cords, switches, outlets), vacuum cleaners, internet devices, and TV programming
• Perform repairs on interior and exterior landscaping, including external sprinkler systems
• Perform general housekeeping and technician-related inventory duties
• Use the Lockout/Tagout system before performing maintenance work
• Display basic computer skills, including inputting air handler schedules and making temperature changes
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Follow all company policies and procedures, including maintaining professional appearance, confidentiality, and protecting company assets
• Welcome and acknowledge guests according to company standards; anticipate and address guest service needs
• Develop and maintain positive working relationships; support team goals and respond to concerns of other associates
• Comply with quality assurance and standards
• Perform other reasonable job duties as requested by supervisors

Key Duties

• Address guests' service needs professionally and promptly
• Welcome and acknowledge every guest with a smile, eye contact, and friendly verbal greeting
• Actively listen and respond positively to guest questions, concerns, and requests
• Respond to guest complaints promptly; escalate unresolved issues to appropriate personnel
• Maintain and clean all technician areas as directed
• Conserve energy and report ideas for improvement to management
• Read, log, track, and interpret readings from meters, gauges, and other measuring devices
• Assist in compiling data for preventive maintenance inspection records

Safety and Accident Prevention

• Follow company and department safety and security policies and procedures
• Complete appropriate safety training and certifications
• Follow safe operation and storage procedures for tools, equipment, and machines
• Adhere to Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizers, pesticides, and blood-borne pathogens using Material Safety Data Sheets (MSDS)
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures
• Identify and correct unsafe work procedures or conditions; report them to management and safety personnel
• Maintain proficiency in fire sprinkler and emergency power systems; be familiar with duties of the Fire and Emergency Rescue Teams

Expected Conduct

• Utilize professional language at all times
• Consistently model professional behavior
• Remain calm during stressful periods
• Manage time effectively and commit to meeting goals
• Plan for job duties during absences or leave
• Maintain a positive attitude toward the company and co-workers
• Represent the company professionally, especially in the presence of team members, vendors, and guests
• Comply with company policies and government employment regulations
• Reinforce harassment, discrimination, and hostile work environment policies with team members

Qualifications

• High school diploma or G.E.D.; or one to three months of related experience and/or training; or equivalent combination of education and experience
• Technical trade or vocational school degree preferred

Skills

• Advanced maintenance, facilities, and technical knowledge
• Strong customer service orientation and skills
• Highly organized with excellent time management and multi-tasking abilities
• Exceptional teamwork and ability to work flexible hours, including weekends and evenings
• Clear, concise communication skills (verbal and written)

Physical Demands

• Visually inspect tools, equipment, or machines to identify defects
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Use computers and/or point-of-sale systems to enter and locate work-related information
• Move over sloping, uneven, or slippery surfaces
• Read and visually verify information in various formats (e.g., small print)
• Stand, sit, or walk for extended periods or for an entire work shift

Benefits

Robust benefits are eligible for this position.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric