Resort Facilities Technician- BC

Work Type: Full-time, year-round, hourly position.

About the Role

Supports the facilities technician team with knowledge of all aspects of facilities maintenance. Enhances the property work environment, responds to guest repair requests, and communicates with guests/customers to resolve maintenance issues.

Responsibilities

• Performs preventive maintenance on tools, kitchen, and mechanical room equipment, including cleaning and lubrication.
• Visually inspects tools, equipment, or machines.
• Identifies, locates, and operates all shut-off valves for equipment and utility shut-offs for buildings.
• Maintains maintenance inventory and requisitions parts and supplies as needed.
• Communicates daily activities and problems to other shifts using approved communication programs.
• Displays basic knowledge or ability to acquire knowledge in air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry, kitchen equipment, vehicles, energy conservation, and general building maintenance.
• Performs surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement, and clean-up of repair areas.
• Tests, troubleshoots, and performs basic repair on equipment, plumbing (e.g., plunging toilets, unclogging drains), electrical components (e.g., lamps, switches, outlets), and guest room items.
• Programs TVs and performs general housekeeping and technician-related inventory duties.
• Uses the Lockout/Tagout system before performing maintenance work.
• Performs repairs on interior/exterior landscaping and external sprinklers.
• Displays basic computer skills, including inputting air handler schedules and making temperature changes.
• Reports accidents, injuries, and unsafe work conditions; completes safety training and certifications.
• Follows company policies and procedures, maintains professional appearance, and protects company assets.
• Welcomes and acknowledges guests according to company standards, addresses service needs, and resolves complaints.
• Develops and maintains positive working relationships, supports team goals, and listens to concerns of other associates.
• Complies with quality assurance and standards.
• Performs other reasonable job duties as requested by supervisors.

Key Duties

• Addresses guests' service needs professionally and promptly.
• Welcomes and acknowledges guests with a smile, eye contact, and friendly verbal greeting.
• Actively listens and responds to guest questions, concerns, and requests.
• Responds to guest complaints promptly; escalates issues when necessary.
• Cleans technician areas as directed by management.
• Conserves energy and reports ideas to management.
• Reads, logs, tracks, and interprets readings from meters and gauges.
• Assists in compiling data for preventive maintenance inspection records.

Safety and Accident Prevention

• Follows company and department safety and security policies.
• Completes appropriate safety training and certifications.
• Follows safe operation and storage of tools, equipment, and machines.
• Adheres to Hazardous Material Management Program procedures, including handling and disposing of chemicals and using Material Safety Data Sheets (MSDS).
• Uses proper equipment, PPE, and lifting procedures to avoid injury.
• Identifies and corrects unsafe work procedures or conditions.
• Maintains proficiency in fire sprinkler and emergency power systems.

Expected Conduct

• Utilizes professional language at all times.
• Models professional behavior consistently.
• Remains calm during stressful periods and manages time effectively.
• Plans for job duties to be fulfilled during absences or leave.
• Maintains a positive attitude and represents the company professionally.
• Complies with company policies and government employment regulations.
• Reinforces harassment, discrimination, and hostile work environment policies with team members.

Qualities & Characteristics

• Advanced maintenance facilities and technical knowledge.
• Strong customer service orientation and skills.
• Highly organized with excellent time management and multi-tasking abilities.
• Exceptional teamwork and ability to work flexible hours, including weekends and evenings.
• Clear, concise communication skills (verbal and written).

Physical Demands

• Visually inspects tools, equipment, or machines to identify defects.
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Moves, lifts, carries, pushes, pulls, and places objects up to 50 pounds without assistance.
• Grasps, turns, and manipulates objects requiring fine motor skills and hand-eye coordination.
• Uses computers and/or point-of-sale systems for work-related information.
• Moves over sloping, uneven, or slippery surfaces.
• Reads and visually verifies information in various formats (e.g., small print).
• Stands, sits, or walks for extended periods or an entire work shift.

Requirements

• High school diploma or G.E.D.; or one to three months of related experience and/or training; or equivalent combination of education and experience.
• Technical trade or vocational school degree preferred.
• Must be available for rotating on-call schedules and weekend availability.
• Work schedule: 40 hours per week, 8-hour shifts.

Benefits

Robust benefits are eligible for this position.

Schedule

40 hours a week, 8-hour shifts. Requires weekend availability and rotating on-call schedules.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric