Resort Door Attendant - JW Marriott San Antonio Hill Country Resort & Spa

Company Overview

Towne is an exceptional arrival‑through‑departure experience company offering best‑in‑class parking and hospitality solutions with a fully integrated technology platform. The company delivers seamless parking and mobility experiences in places where people live, learn, work, play, rejuvenate, and recover. With 14,000 team members, Towne creates smiles by delivering exceptional experiences for millions of guests each year.

Job Summary

The Door Attendant provides exceptional hospitality services to guests in an attentive, friendly, and efficient manner. Responsibilities include opening doors for guests entering and exiting the facility and assisting with transportation to off‑site locations.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients; greet guests within five feet using their last name and a daily salutation (35%).
• Practice proper Towne Park phone etiquette and remain posted in designated areas when not completing tasks (15%).
• Assist guests with room changes, deliver and pick up items to guest rooms, and open all vehicle and hotel doors (25%).
• Provide directions, arrange taxis or reservations, answer inquiries, and share information about facility outlets, meeting rooms, amenities, and local attractions (25%).
• Deliver messages, items, and guest amenities as requested.

Qualifications

• High school diploma or equivalent.
• One to three months related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 18 years of age and able to pass a criminal background and drug screen.
• Completion of the Wheelchair Safety Training course provided by Towne Park.
• Ability to read and write standard English, comprehend simple instructions, and write simple correspondence.
• Effective presentation skills for one‑on‑one and small‑group situations.
• Basic arithmetic skills with money and ability to understand 24‑hour and military time.
• Strong customer‑service knowledge and skills.

Compensation

Hourly base pay range: $16 – $18 per hour (based on prior experience).

Work Schedule

Schedule depends on resort business volumes and will be discussed during interviews. Open availability is recommended.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401(k) retirement savings plan (eligibility based on job classification, length of employment, and hours worked)

Working Conditions

The position is primarily outdoors for extended periods, including exposure to extreme heat or cold. Employees may be required to stand or sit for long durations, walk, run, climb stairs, and handle objects up to 100 lb occasionally. Vision requirements include close, distance, color, peripheral, and depth perception. Travel may be up to 5% of the time.