Resolution Specialist, DC Seller Disputes

Position Summary

Evaluates and resolves seller disputes, prioritizing solutions that support seller success while maintaining compliance with company policies.

What you'll do...

• Evaluates and resolves seller disputes, focusing on accuracy and fairness.
• Prioritizes solutions that support seller success while maintaining compliance with company policies.
• Documents dispute outcomes with clear, concise, and fact-based written reports.
• Maintains a professional tone in all written communications to ensure clarity and respect.
• Identifies and analyzes patterns of fraud and risk in dispute cases.
• Provides sellers with advice and best practices to prevent future disputes and minimize risks.
• Thoroughly reviews all relevant information and evidence before making decisions on seller disputes.
• Ensures all documentation is accurate and free of errors.
• Shows empathy towards sellers while maintaining objectivity.
• Understands seller perspectives and provides solutions that are fair and beneficial.
• Uses analytical skills to detect patterns and identify potential fraud or risk.
• Makes data-driven decisions to support dispute resolution and fraud prevention.
• Communicates clearly and professionally in all written documentation.
• Ensures that all communications are understood by recipients.
• Anticipates potential issues and provides proactive solutions to prevent future disputes.
• Continuously seeks ways to improve seller dispute resolution processes and outcomes.
• Maintains high ethical standards in all actions and decisions concerning seller disputes.
• Ensures that all seller dispute resolutions are fair and unbiased.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Benefits

Includes competitive pay, performance-based bonus awards, and various benefits such as health benefits, financial benefits, paid time off, and more. Details can be found on the provided link.

Minimum Qualifications

Required 2 years’ experience in disputes, claims, or financial or operational investigation work.

Preferred Qualifications

Optional prior work experience in consultative claims handling or fraud or risk detection.