Resolution Specialist, DC Seller Disputes

Position Summary

Evaluates and resolves seller disputes, prioritizing solutions that support seller success while maintaining compliance with company policies. Documents dispute outcomes with clear, concise, and fact-based written reports. Identifies and analyzes patterns of fraud and risk in dispute cases. Provides sellers with advice and best practices to prevent future disputes and minimize risks. Thoroughly reviews all relevant information and evidence before making decisions on seller disputes. Ensures all documentation is accurate and free of errors. Shows empathy towards sellers while maintaining objectivity. Understands seller perspectives and provides solutions that are fair and beneficial. Uses analytical skills to detect patterns and identify potential fraud or risk. Makes data-driven decisions to support dispute resolution and fraud prevention. Communicates clearly and professionally in all written documentation.

What you'll do...

• Evaluates and resolves seller disputes, prioritizing solutions that support seller success while maintaining compliance with company policies.
• Documents dispute outcomes with clear, concise, and fact-based written reports.
• Identifies and analyzes patterns of fraud and risk in dispute cases.
• Provides sellers with advice and best practices to prevent future disputes and minimize risks.
• Thoroughly reviews all relevant information and evidence before making decisions on seller disputes.
• Ensures all documentation is accurate and free of errors.
• Shows empathy towards sellers while maintaining objectivity.
• Understands seller perspectives and provides solutions that are fair and beneficial.
• Uses analytical skills to detect patterns and identify potential fraud or risk.
• Makes data-driven decisions to support dispute resolution and fraud prevention.
• Communicates clearly and professionally in all written documentation.
• Anticipates potential issues and provides proactive solutions to prevent future disputes.
• Continuously seeks ways to improve seller dispute resolution processes and outcomes.
• Maintains high ethical standards in all actions and decisions concerning seller disputes.
• Ensures that all seller dispute resolutions are fair and unbiased.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

It´s an onsite role at:

MCI1n:1303 SW Innovation Parkway, Topeka, KS 66619

Minimum Qualifications

• 2 years’ experience in disputes, claims, or financial or operational investigation work

Prior Qualifications

• Prior work experience in consultative claims handling
• Prior work experience in fraud or risk detection

Primary Location

1303 SW INNOVATION PARKWAY, TOPEKA, KS 66619-0000, United States of America

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• The hourly wage range for this position is $19.00 - $35.00*
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Premiums may be based on schedule, facility, season, or specific work performed.
• Multiple premiums may apply if applicable criteria are met.