Residential Support Worker

POSITION SUMMARY

Christian Community Health Center Amani House program assists homeless children and youth ages 0-18, and adult women ages 18 and over. The Residential Support Worker provides daily monitoring and coordination of activities for families within the shelter.

MINIMUM QUALIFICATIONS

• Minimum HS diploma or G.E.D.
• At least three (3) years experience in social services field.
• Experience serving homeless, victims of domestic violence and/or substance abuse population is preferred.
• An automobile, valid Driver’s License and vehicle insurance coverage is required.
• Must possess basic computer skills including: word processing, data base, and Internet communications.
• Knowledge of/facility with Homeless Management Information System (HMIS) strongly preferred.
• Excellent oral and written communication skills, including grammar and active listening skills.
• Able to write clear, accurate notes and complete other required documentation thoroughly and accurately.
• Must be able to read, write and speak English fluently.
• Maintain a clean and organized work space.
• Handle difficult situations in discreet manner.
• Must be able to handle stress and work well under pressure.
• Must be able to problem solve and handle crises.

PHYSICAL REQUIREMENTS

• Lifting, bending, climbing four flights of stairs, carrying up to 35 lbs.

RESPONSIBILITIES

• Complete all client related forms (intake, departure, referrals, daily activity, medication log, etc.)
• Effectively communicate to all staff through communication log book and/or email
• Maintain a daily detailed and thorough tracking of shift activities through communication log
• Perform daily tracking of client/family activities
• Conduct groups, activities, and life-skills training with participants
• Distribute toiletries and supplies to participants
• Maintain an updated bed count and shelter night count (bed sheet and board)
• Maintain sign-in sheets for visitors and participants
• Develop and monitor chore list activities
• Monitor participants’ meal times and snacks
• Perform clerical duties (answer incoming calls, answer door, filing, making copies, etc.)
• Distribute and tally resident satisfaction surveys
• Complete turn away reports on a daily basis
• Cook for participants when necessary
• Clean rooms and/or facility when necessary (washing house linen, cleaning room, cleaning out closets etc.)
• Perform routine room and house checks
• Perform random room inspections
• Conduct fire drills
• Must be responsible for submitting desired time off (vacation, sick, or personal days) within the correct time span through agency’s HRB database
• Ability to work flexible shifts. Night and weekend hours may be required
• Assists in ensuring facility coverage
• Perform mandated reports for DCFS if necessary
• Respond per established procedures to all emergency situations including medical, behavioral, fire, severe weather, and other hazards
• Attend professional workshops and seminars to enhance skills
• Attend all program meetings as scheduled
• Perform other duties as required or assigned by Program Director

IN ADDITION TO THE RESPONSIBILITIES LISTED ABOVE, EACH SHIFT WILL BE EXPECTED TO EXECUTE THE FOLLOWING:

• 1st Shift: Perform wake-up call for participants. Monitor morning chores. Monitor breakfast, lunch, and snacks. Participate and monitor the Chicago Children Nutrition Program. Order household and office supplies. Fax turn away sheet when necessary. Create and/or update meal count sheets for follow day. Maintain and update participants’ income and case manager’s load list
• 2nd Shift: Create and/or update bed count sheet. Monitor dinner and snacks. Monitor evening chores. Shutdown house and secure building for shift change. Distribute bed sheet for participants to sign.
• 3rd Shift: File and replace all daily documents. Wash linen. Create intake binders.

BENEFITS

• Blue Cross Blue Shield Medical Insurance
• Blue Cross Blue Shield Dental and Vision Insurance
• Supplemental Benefits
• Life Insurance (Provided by the company)

CCHC IS COMMITTED TO

• Respectful, Compassionate and Quality Care
• Affordable and Equitable Services and Treatment
• Culturally Appropriate and Comprehensive Community Based Services
• Service Integrity Offered by Qualified, Dedicated Staff
• A Safe and Welcoming Environment for All

CCHC IS AN EQUAL OPPORTUNITY EMPLOYER

• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.