RESIDENTIAL SUPPORT WORKER

Position Summary

The Residential Service Worker provides direct support and assistance to individuals in a residential setting, helping them develop life skills, maintain their health and well-being, and actively participate in their communities. The RSW works collaboratively with colleagues and care teams to ensure a safe, respectful, and empowering environment for all individuals served.

Qualifications

• High School Diploma or GED required
• Previous experience supporting individuals with intellectual, developmental, or behavioral health challenges preferred
• CPR and First Aid Certification required (or ability to obtain within required timeframe)
• Professional Requirements: Complete and maintain all trainings, certifications, and competencies required by the organization, regulatory agencies, and contracting entities
• Successful completion of a drug screening

Key Responsibilities

• Direct Care & Support:
• Assist individuals with activities of daily living, including: Meal preparation, Housekeeping and household tasks, Personal hygiene and grooming, Support individuals in maximizing independence and achieving personal goals, Encourage self-confidence, hope, and personal growth, Help individuals build meaningful relationships and engage in community activities, Provide guidance, supervision, and skill-building opportunities that foster greater independence
• Safety & Wellness:
• Promote and maintain a safe, supportive, and person-centered environment, Monitor for potential crisis situations and respond appropriately in accordance with established policies and best practices, Assist in maintaining the health, safety, and well-being of individuals served, Support medication administration as permitted and assigned, Report any concerns of abuse, neglect, exploitation, or mistreatment according to organizational policies
• Documentation & Communication:
• Complete timely and accurate documentation of services, activities, and observations, Communicate effectively with team members, supervisors, and other stakeholders, Maintain confidentiality and uphold ethical standards at all times
• Team Collaboration:
• Work cooperatively with interdisciplinary team members to ensure high-quality services, Participate in trainings, team meetings, and professional development opportunities

Knowledge, Skills & Abilities

• Communication Skills: Strong verbal and written communication skills
• Ability to interact with compassion, patience, and professionalism
• Ability to clearly communicate instructions and advocate for individuals served
• Critical Thinking & Problem Solving: Ability to recognize concerns and respond appropriately, Sound judgment and ethical decision-making skills, Ability to anticipate needs and develop effective support strategies
• Adaptability & Resilience: Ability to remain calm and effective during stressful or crisis situations, Flexibility in responding to changing circumstances and priorities, Strong organizational and time-management skills
• Attention to Detail: Accurate completion of documentation and reports, Consistent adherence to policies, procedures, and quality standards

Working Conditions & Physical Requirements

• Work is primarily performed in a residential setting
• Regular standing, walking, sitting, driving, and movement throughout shifts
• Travel between assigned locations may be required
• Exposure to stressful situations may occur
• May encounter verbal or physical aggression and must respond professionally and safely

Why Join Us?

We are committed to fostering a culture of compassion, hope, service, and collaboration. When you join our team, you become part of a mission-driven organization dedicated to empowering individuals to live meaningful, independent lives while receiving the support they need to succeed.