Residential Support Staff

About the role

The Residential Support Staff assists with the upkeep and maintenance of the shelter, and with meeting the needs of the shelter clients. Schedule flexibility and the ability to work with little notice are required for this position.

Responsibilities

• Provide problem solving, safety planning, education, advocacy and referrals to callers and current clients as appropriate
• Prepare, clean, and make ready rooms for new families coming into the shelter
• Assist in overall office administration and maintenance, including maintaining common areas as necessary
• Assist with administrative duties to include data tracking
• Maintain accurate and timely documentation of client services
• Work directly with other hotline staff, and shelter support staff for the purpose of coordinating needs and services of shelter clients
• Absorb and assist with some light cleaning, meal prep, and meal service as needed

Requirements

• High School Diploma or GED; some college preferred-in related field
• Social Work, Sociology, Human Services etc.
• 1 year of experience in a social service setting, preferably handling crisis calls and/or crisis intervention; knowledge if domestic violence a plus
• Ability to handle on-site crisis situations, and adapt to the changing needs of the families we serve
• Experience in social services atmosphere; customer service or client facing environment
• Strong ability to multi-task and make critical decisions without a supervisor present
• Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
• Bilingual (English/Spanish) is preferred