Residential Supervisor

About the role

The Residential Supervisor at UCAN is responsible for overseeing the daily operations of the residential units, providing direct supervision to the Residential Treatment Specialists, and ensuring the smooth functioning of the program.

Responsibilities

• Makes recommendations related to the overall treatment and discharge planning for each program resident.
• Monitors completion and appropriate content of written documentation on a regular basis to ensure appropriateness, accuracy and timeliness.
• Assists in the planning and implementation of therapeutic activities for each resident.
• Ensures the implementation of the program schedule to ensure timely interventions for each resident.
• Provides follow-up with RTS’s and other staff to ensure resolution of all critical incidents, unusual incidents, crisis situations and hotline reports for residents.
• Provides regular individual supervision to RTS’s to ensure resident’s needs are being met in accordance with program standards.
• Guides RTS’s to base interventions on clinically appropriate, best practice, and ethical considerations.
• Role models acceptable behavioral interventions and techniques with residents for the benefit of both the residents and staff development.
• Cooperatively works with other Residential dorms and departments to create and maintain the therapeutic milieu.
• Guides RTS staff during crises to minimize trauma for the client and to support the staff members.
• Understands the Mental Health diagnoses of clients and assists RTS’s with interventions that consider those needs.
• Considers any cultural factors that may be impacting the client or the appropriateness of services, and proficiently addresses them to provide needed services.
• Orients and trains new employees according to program and department guidelines to ensure all new employees are ready and able to perform as necessary.
• Sets and evaluates clear and collaborative individual performance goals for employees.
• Encourages employee development by supporting training, assigning challenging work, and delegating tasks when appropriate.
• Coaches and mentors employees around employee interests and career goals.
• Provides critical feedback to employees around areas of development for increased performance.
• Recognizes and rewards employee performance, initiative and decision-making (rapid rewards, employee of the month, etc.).
• Completes meaningful Annual Performance Reviews for all employees and submits on time.
• Plans for intake levels, staffing changes and ratio requirements to hire accordingly to meet program needs.
• Explain UCAN and DCFS procedures to employees in order to assist them in the utilizing all available resources for clients.
• Uses clinical and population specific knowledge to provide appropriate services and programming for clients.
• Accurately completes all reports and documentation required by DCFS and other contracting and regulatory bodies.
• Ensures all Medicaid documentation is completed and submitted as required.
• Ensures that Crisis Management protocols for the department are followed.
• Manages team expenses by following Finance Dept. procedures in approving petty cash, payments, check requests, mileage and expense reimbursements and other unit expenses.
• Manages employee job performance by following HR procedures and documentation requirements for: hiring; job scheduling and assignment; disciplinary actions; recommendations for salaries, raises, promotions, demotions and terminations.

Qualifications

• BSW or BA/BS in Human Service Field required.
• At least 3 years experience in behavioral health required.
• One year supervisory experience in behavioral health preferred.
• Experience working in residential facilities or psychiatric facilities.
• THERAPYCRISIS INTERVENTION certified or obtain within 30 days of employment.
• First Aid/CPR certified or obtain within 30 days of employment.

Skills

• Ability to become a trainer in Therapeutic Crisis Intervention and First Aid/CPRE.
• Excellent interpersonal and problem solving skills.
• Open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population.
• Experience or ability to use computers for data entry, communication and report writing.
• Valid Illinois driver’s license required.

Benefits

UCAN offers a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Insurance
• Voluntary Accident Coverage
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Retailer Plan (401k)
• Tuition Reimbursement

Additional benefits include:

• Group Life and AD&D Insurance
• Group Long-Term Disability
• Employee Assistance Program (EAP)

UCAN is an equal opportunity employer and strongly encourages candidates with lived experience and diverse backgrounds to apply.