Residential Supervisor

About the role

The Residential Supervisor provides leadership and operational oversight for 2–4 Community Integrated Living Arrangement (CILA) homes, supporting a caseload of up to 16 people with intellectual/developmental disabilities and directly supervising Direct Support Professional (DSP) team members.

Responsibilities

• Provide direct supervision, coaching, mentoring, and accountability for DSP team members.
• Conduct performance evaluations, observations, coaching sessions, and corrective action in accordance with agency timelines.
• Cookbook onboarding, orientation, training, certification, and professional development of team members.
• Maintain appropriate staffing coverage and respond promptly to operational needs.
• Ensure compliance with agency policies, procedures, licensing regulations, accreditation standards, and contractual requirements.
• Promote a culture of professionalism, respect, accountability, and excellent customer service.
• Collaborate with Residential Coordinators, QIDPs, nursing staff, families, and interdisciplinary teams to ensure quality services.
• Ensure residential homes remain safe, clean, organized, and compliant with agency standards.
• Foster a positive, collaborative, and solution-focused work environment.
• Facilitate monthly team meetings and document required training topics.
• Coach DSPs to promote independent decision-making, leadership development, and professional growth.
• Negotiate employee achievements and support engagement initiatives.
• Ensure DSPs are proficient in agency technology, documentation systems, and electronic health records.
• Promote consistent communication and teamwork across assigned homes.
• Ensure services are delivered according to each person's Individual Service Plan (ISP), goals, preferences, dreams, and desired personal outcomes.
• Promote informed choice, dignity, rights, and self-determination.
• Support meaningful community participation and individualized activities based on personal interests.
• Encourage self-advocacy and opportunities for leadership within the community.
• Promote community inclusion and development of natural supports.
• Build positive relationships with families, guardians, community agencies, healthcare providers, and external stakeholders.
• Represent Ray Graham Association professionally within the community.
• Support partnerships that enhance opportunities for people receiving services.
• Monitor household budgets and ensure responsible use of agency resources.
• Oversee SNAP benefits, True Link accounts, Divvy purchases, petty cash, and other site financial resources.
• Ensure accurate documentation and timely completion of required reports, billing support, data entry, and administrative deadlines.
• Maintain records that support internal and external audits.
• Maintain inventory, household supplies, and purchasing needs.

Qualifications

• Education: High School Diploma or GED, Preferred: Associate or bachelor's degree in human services, Social Work, Psychology, Special Education, or a related field.
• Experience: Minimum of 3 years' experience providing direct support services to people with intellectual and developmental disabilities, Previous leadership, mentoring, or supervisory experience, Experience working within person-centered service models, Preferred: 3–5 years of supervisory experience in residential human services, Experience with DHS, IDPH, CQL, HCBS, BALC, Therap, and electronic documentation systems, Experience supervising union employees and working within a collective bargaining environment.
• Core Competencies: Leadership and Team Development, Person-Centered Practices, Regulatory Compliance, Coaching and Performance Management, Communication and Relationship Building, Conflict Resolution, Organizational and Time Management, Financial Accountability, Critical Thinking and Decision Making, Technology Proficiency, Adaptability and Problem Solving, Commitment to Diversity, Equity, Inclusion, and Belonging.

Skills

• Strong leadership and supervisory skills.
• Ability to maintain compliance with regulatory and accreditation standards.
• Effective communication and relationship-building skills.
• Proficiency in agency technology, documentation systems, and electronic health records.
• Ability to foster a positive and inclusive work environment.
• Knowledge of person-centered service models and ability to promote informed choice, dignity, rights, and self-determination.
• Ability to build positive relationships with families, guardians, community agencies, healthcare providers, and external stakeholders.
• Experience with DHS, IDPH, CQL, HCBS, BALC, Therap, and electronic documentation systems.
• Experience supervising union employees and working within a collective bargaining environment.

Benefits

Ray Graham Association offers a competitive total rewards package designed to support the health, financial well-being, and work-life balance of our team members. Eligible Employees May Receive: Competitive salary, Medical, dental, and vision insurance, Employer-paid life insurance, Voluntary supplemental insurance options, 403(b) Retirement Plan with a 3% employer match, Generous paid time off, including vacation, sick, personal, and holiday pay, Employee Assistance Program (EAP), Paid training and professional development opportunities, Employee referral bonus program, Mileage reimbursement for approved business travel, Opportunities for career advancement and leadership development within a mission-driven organization.

Pay

Competitive salary.

Schedule

Standard work hours are generally 11:00 a.m. – 7:30 p.m., including one later evening each week. One workday may be scheduled flexibly for administrative responsibilities with supervisor approval. Weekend shifts are primarily first shift but may include second-shift coverage based on operational needs. Regular travel between multiple residential homes and other Ray Graham Association locations is required. Must be available to adjust work hours for emergencies, staffing needs, on-call responsibilities, meetings, and program operations.