Residential Supervisor

Position Overview

Under the direction of the Network Director, the Residential Supervisor oversees the day-to-day operations of community residential sites, ensuring a safe, supportive, and enriching environment for individuals served.

About the Role

Location: Des Plaines, IL
Shift: 8:30 am-5pm / 2 late nights a week 12:30pm-9pm
Pay: $54,080 with potential for bonuses
Reports To: Residential Network Director

Essential Functions

• Provides comprehensive oversight for two or more 24-hour or intermittent community residential sites. Includes on-call responsibilities, at least two late-night shifts per week, and one weekend per month.
• Supervises up to two or more full-time Independent Living Coaches (ILCs) per site. Reviews ILC applications and conducts interviews; makes recommendations for hiring, onboarding, promotion, termination, and evaluation.
• Assigns and manages staff schedules and rotations. Conducts quality onboarding and training, including OJTs and Quest.
• Provides direct coaching, support, and leadership to ILC teams. Instructs ILCs on effective implementation of individualized programs and activities.
• Communicates updates, policies, and vital information through routine staff meetings; submits minutes to the Network Director.
• Maintains professional communication with families, staff, external agencies, and community partners.
• Participates actively in leadership initiatives, task forces, and organizational committees.
• Collaborates with team members to improve programs and suggest innovations.
• Ensures a clean, safe home environment; completes safety checklists and initiates maintenance requests as needed.
• Supports individuals in achieving outcomes identified in person-centered plans.
• Implements written strategies and behavior support plans.
• Encourages and facilitates individual and group community engagement.
• Promotes and strengthens natural support networks.
• Communicates medical concerns to the Network Director and Nurse; ensures implementation of medical and dietary plans.
• Oversees medication administration and compliance across all assigned homes.
• Collaborates with day service and employment staff to promote individual growth.
• Makes sure staff comply with all required training (e.g., medication administration, CPR, First Aid, Safety Care).
• Performs other duties as assigned.

Skills And Abilities

• Strong decision-making and problem-solving abilities.
• Professional and tactful in dealing with others, including program participants, families, and external agencies.
• Able to foster positive staff morale and maintain strong team relationships.
• Capable of planning, organizing, and implementing high-quality care programs.
• Effective in communicating procedures, policies, and expectations to diverse stakeholders.
• Willingness to seek and apply innovative methods to improve practices.
• Excellent oral and written communication skills.
• Strong interpersonal and leadership abilities.
• Self-motivated and able to work independently.

Qualifications

• High School diploma or GED and Valid Driver’s License.

Benefits

• Health, Vision, Dental, and Life insurance.
• Education Assistance.
• Paid time off.
• Sick time.
• Paid Holidays.
• Personal Time.
• Potential Year-End Bonus.
• Financial Assistance Program (Cookie Jar).
• Employee Referral Program (Bounty Bucks).

Classification Exempt

Disclaimer: Duties and responsibilities may change, and new ones may be assigned at any time with or without notice. This job description does not constitute a contract of employment. Statement: Trinity Services, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.