Residential Specialist

Min USD $40,000.00/Yr. Max USD $40,000.00/Yr. This position is located at West 126 Street, New York, NY 10027.

About the role

S:US is seeking a Residential Specialist for their women's shelter in Manhattan. This role involves providing a warm, compassionate welcome to new shelter residents, promoting person-centered services, and supporting the independence of the people served. The Residential Specialist manages primary coverage in the building 24/7, ensuring safety and functioning independently when necessary. The ideal candidate will demonstrate humility, integrity, and strong communication skills with empathy and honesty.

Responsibilities

• Conduct regular scheduled rounds to ensure safety and residents' wellbeing.
• Enter activity log information and shift notes in a timely and accurate manner.
• Complete necessary admissions paperwork.
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers, and housing referrals.
• Meet with Shift Supervisor for individual and group supervision.
• Plan, implement, and/or research self-care and other social activities for residents; conduct Resident Support groups.
• Meet with case managers on a regular basis to assist in assigned tasks.
• Provide initial orientation to the program.
• Provide administrative support in areas of office coverage, telephone and clerical work, food services.
• Understand and follow emergency procedures, including fire drills.
• Perform other duties as assigned by Shift Supervisor and Program Director.
• Attend job-related trainings and agency meetings as necessary.
• Provide meal coordination.

Requirements

• Associate Degree in Human Services or High School Diploma/GED with 3+ years’ social service experience.
• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens into your work with the people served.
• Use neutral and non-judgmental language when responding to the needs and requests of residents.
• Ability to be flexible with schedule as needed.
• Ability to maintain professional maturity during crisis situations.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with disenfranchised communities including those who identify as LGBQT, HIV/AIDS affected, the elderly, and individuals with mental health and developmental disabilities.

Skills

• Effective written and oral communication skills.
• Proficiency with computer-based programs and typing skills.
• Ability to lift up to 15 lbs.
• F80 and F02 certifications (preferred).
• Basic First Aid and Naloxone certification (preferred).
• Valid driver’s license and bilingual communication (preferred).
• Food Handler license (preferred).

Benefits

S:US offers a range of benefits, including health and wellness resources, generous PTO, professional development opportunities, and more. The organization invests in its employees through a culture built on respect, integrity, support, maximizing individual potential, and continuous quality improvement.

Pay

USD $40,000.00 per year.