Residential Specialist

About the role

Staffing Solutions of Hawaii is seeking a Residential Specialist to join a growing and dynamic team!

Responsibilities

• Create positive, professional relationships with homeowners, residents, guests, vendors and contractors while providing exceptional customer service and genuine Aloha Spirit.
• Maintain order and enforce building rules, regulations, policies and procedures.
• Escalate contentious situations or concerns to Management as appropriate.
• Serve as a front-line security presence by monitoring access, verifying authorized visitors and preventing unauthorized entry or solicitation.
• Monitor CCTV cameras and conduct routine patrols of residential floors, storage areas, parking garages, mechanical rooms, amenities and outdoor areas.
• Document patrols and report suspicious activity or safety concerns.
• Respond to resident and guest requests, service needs and questions, following through to resolution whenever possible.
• Receive, organize, record and securely store packages and parcels for residents, guests and Management.
• Escort authorized guests, workers, homeowners and visitors to residences or other areas of the property as requested.
• Manage the porte cochère by directing vehicle and pedestrian traffic, staging vehicles, opening doors, assisting with luggage and explaining parking options.
• Operate valet services as needed.
• Provide attentive service throughout the 7th-floor amenities, including assisting with reservations, events and equipment.
• Maintain cleanliness, monitor supplies, report equipment issues and create work orders as needed.
• Respond to emergencies including fire, medical incidents, flooding, elevator emergencies, hazardous materials and other security situations.
• Provide assistance, protect incident scenes and complete required reports.
• Manage contractor access by verifying authorization, maintaining logs and documenting work performed.
• Manage Loading Dock access, including checking in delivery companies, coordinating vehicle access and maintaining the Moves and Deliveries Schedule.
• Maintain accurate logs, files and records related to building operations and security.
• Communicate effectively with team members using two-way radios, including the phonetic alphabet and radio codes.
• Maintain clean, organized work areas and provide coverage for other stations during breaks or as needed.

Requirements

• Must possess excellent verbal and written communication skills.
• Able to work efficiently with minimal supervision.
• Understanding of computer software programs such as Microsoft Excel, Word, and Outlook.
• Ability to learn and utilize the Association’s computer applications.
• Must be familiar with a range of vehicles and know how to drive and park at an effective and acceptable level.
• Able to work weekends and holidays.

Qualifications

• Proof of authorization/eligibility to work in the U.S.
• High School diploma or equivalent.
• CPR and First Aid certification preferred; training and certification will be provided after a 90-day probationary period.
• Hawaii Guard Card preferred; training and certification will be provided after a 90-day probationary period.
• Must be willing and able to obtain a guard card.
• Must have a valid driver’s license, the ability to maneuver a vehicle with a manual transmission (stick shift) preferred, and an acceptable driving record as defined in the company’s Acceptable Driving Record Policy.
• Experience in high end customer service roles.
• Experience at a 4 or 5-star hotel or luxury condominium preferred.
• Able to handle excessive standing, frequent walking, bending, kneeling and other repetitive motions.
• Must have manual dexterity to use and operate all necessary equipment and the ability to safely lift 50lbs.

Benefits

• Insurance (Medical, Dental, Prescription Drug, Vision)
• Paid Time Off (PTO), effective on hire
• Paid Holidays, effective on hire
• Simple IRA Retirement Plan, eligible at 90 days
• Referral Program
• Annual holiday bonus program
• Birthday time off (to be used within 2 weeks from birthday)
• Monthly team meals

Pay

$22/hour

Schedule