Residential Specialist

About the role

S:US is seeking a Residential Specialist for their family with children shelter in Brooklyn. This position is located at Dumont Avenue, Brooklyn, NY 11207. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity and can communicate skillfully with empathy and honesty.

Responsibilities

• Conduct regular scheduled rounds to ensure safety and residents wellbeing.
• Enter activity log information and shift notes in a timely fashion and accurate manner.
• Complete necessary admissions paperwork.
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.
• Meet with Shift Supervisor for individual and group supervision.
• Planning, implementing and/or researching self-care and other social activities for residents; conduct Resident Support groups.
• Meet with case managers on regular basis to assist in assigned tasks.
• Provide initial orientation to program.
• Provide administrative support in areas of office coverage, telephone and clerical work, food services.
• Understand and follow emergency procedures, including fire drills.
• Perform other duties as assigned by Shift Supervisor and Program Director.
• Attend job related trainings and agency meetings as necessary.
• Provide meal coordination.

Qualifications

• F02 certification – REQUIRED
• Security license – REQUIRED
• Learn and integrate a trauma‑informed, client‑centered approach, using an anti‑oppressive lens into your work with the people we serve.
• Use neutral and non‑judgmental language when responding to the needs and requests of the residents.
• Must have ability to be flexible with schedule as needed.
• Ability to maintain professional maturity during crisis situations.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including those who identify LGBTQ, HIV/AIDS affected, the elderly and individuals with mental health and developmental disabilities.

Skills

• Effective written and oral communication skill.
• Proficiency with computer‑based programs, typing skills.
• Must be able to lift up to 15 lbs.
• F80 Basic First Aid and Naloxone certification.
• Valid driver’s license and bi‑lingual communication preferred.
• Food Handler license preferred.

Pay

$19.23 per hour