Residential Specialist

About the role

This unionized Residential Specialist position (Local 8 of the Office and Professional Employees International Union) supports Plymouth residents as part of the Permanent Supportive Housing team. The role emphasizes high‑quality service delivery aligned with Plymouth’s mission, cultural proficiency, harm‑reduction, trauma‑informed care, and a “housing first” philosophy. The specialist maintains a continuous staff presence in the building 24/7, fosters community, and assists with lobby operations, resident support, and building safety.

Responsibilities

• Tenant Services: Operate front‑lobby functions (visitor logging, phone answering, security monitoring, vendor coordination, email handling); act as liaison between residents and external providers; conduct outreach, welcome new residents, collaborate with Housing Case Managers and Community Specialists; provide resources, answer questions, address complaints, coach residents, mediate conflicts, distribute communications with appropriate accommodations, support off‑site property management, and supervise volunteers/interns.
• Building Security & Safety: Monitor building security and follow emergency procedures; patrol access areas, intervene with unauthorized guests, call 911 when needed; conduct regular safety/floor checks; respond to crises and emergencies using harm‑reduction and trauma‑informed approaches.
• Janitorial and Light Maintenance: Perform light cleaning and maintenance in units, common areas, office, restrooms, and equipment rooms; facilitate contractor access; assist with pest control; move furniture as required.
• Administrative Support: Handle faxing, mail distribution, copying, radio checks, daily log documentation, incident reporting, and maintain resident confidentiality and regulatory compliance; attend staff/team meetings and supervision sessions.
• Other Duties: Perform additional tasks as assigned by the Site Director or Residential Services Manager.

Qualifications

• Education: High school diploma, GED, or equivalent combination of education and relevant work experience.
• Experience: Prior customer‑service experience and work with low‑income households, families, or adults with disabilities.
• Knowledge, Skills, and Abilities: Effective communication with diverse populations; professional boundaries; calmness in dynamic or challenging environments; ability to work independently and as part of a team; adaptability to varied tasks; strong written and verbal communication; proficiency with Microsoft Word, Outlook, customized databases, and internet research.
• Desired Qualifications: Experience with diverse, low‑income, homeless, or special‑needs populations; background in social services, supportive housing, or mental health.

Benefits

• Medical, dental, and vision insurance
• Eight free counseling sessions per clinical issue per year
• 21 paid leave days per year
• 10 paid holidays
• 4 wellness days per year
• Retirement 403(b) plan
• Flexible spending account
• Employee assistance program
• Subsidized ORCA pass
• 100% employer‑paid basic life insurance and long‑term disability

Pay

Starting wage: $30.49 per hour.

Schedule

Swing shift, Tuesday – Saturday, 4 pm – 12 am. The position may require extra hours or different shifts to cover staff illness, vacations, or other staffing needs, and schedule adjustments can be mandatory.