Residential Specialist
Plymouth Housing · Seattle, WA · Yesterday
Management$30.49/hrFull-time
Job Summary
The Residential Specialist (RS) supports Plymouth residents by working as a part of the Permanent Supportive Housing team and maintaining high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.
Essential Job Functions
- Tenant Services:
- Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
- Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times.
- Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary.
- Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times.
- Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
- Building Security & Safety:
- Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
- Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911.
- Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
- Janitorial and Light Maintenance:
- Performs light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks.
- Facilitates access to building areas for contractors, repair and service representatives and vendors.
- Performs light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks.
- Administrative:
- Affords support as needed (examples: faxing, distributing mail, making copies, etc.).
- Checks all radios at the start and end of all shifts.
- Affords support as needed (examples: faxing, distributing mail, making copies, etc.).
- Other:
- Ensures significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed i.e., Incident Reports.
- Maintains confidentiality and privacy of residents and compliance with regulatory requirements when assisting in gathering resident information attends staff and team meetings.
- Ensures significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed i.e., Incident Reports.
Essential Job Qualifications
- Education: High school diploma, GED certificate or an equivalent combination of education, relevant work experience.
- Experience: Previous customer service experience and experience providing services to low-income households, families, and or/adults with disabilities.
- Knowledge, Skills and Abilities: Able to communicate and work effectively with a diverse group of voices.
- Able to communicate effectively with tenants, the public and always maintain professional boundaries with tenants.
- Demonstrated ability to work with diverse populations.
- Able to work independently as well as courteously and effectively in a team environment.
- Able to perform a variety of duties, often changing from one task to another.
- Excellent written and verbal communication skills.
- Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
Desired Qualifications
- Experience with diverse, low-income, homeless, or special needs population is desired.
- Previous employment in social services, supportive housing, or mental health desired.
Pay and Benefits
- This is a full-time position with benefits.
- We offer medical Insurance, dental insurance, vision insurance, 8 free counseling sessions per clinical issue per year, 21 paid leave days per year, 10 paid holidays, 4 wellness days per year, retirement 403(b), flex spending account, employee assistance program, subsidized ORCA pass and we pay 100% for basic life insurance and long-term disability.