Residential Specialist

About the Role

Genesis Women’s Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. The Residential Specialist supports the campus and all clients who reside onsite, assisting with food service, campus care, cleanliness, and client support.

There are two (2) positions open with the following shifts:

• Monday - Friday, 3PM-11PM
• Thursday - Monday, 3PM-11PM

Responsibilities

• Perform crisis intervention and take appropriate action, including new client intake and exit procedures
• Provide problem solving, safety planning, education, advocacy, and referrals to current clients as appropriate
• Participate in all aspects of food and beverage services on campus (preparing meals, setting out meals, serving meals, and clean up)
• Prepare, clean, and make ready rooms and apartments for incoming or transitioning clients
• Provide general support to clients in accessing basic needs items and navigating communal living
• Participate in the care of the overall campus including environmental services, trash collection and disposal, meal prep & service, inventory management, and general care of all spaces
• Assist in overall office administration and maintenance, including data tracking & collection, supply ordering, picking up and distribution of donations or purchases, coordinating maintenance and upkeep of agency equipment and spaces
• Maintain accurate and timely documentation of client services
• Work directly with other agency staff, vendors, volunteers, and donors for the purposes of coordinating needs and services of residential clients

Requirements

• High School Diploma or GED or higher
• Experience in a social services atmosphere; customer service or client-facing environment
• Strong ability to multi-task and make critical decisions without a supervisor present
• Must be able to demonstrate empathy and sensitivity to all clients
• Ability to demonstrate the ability to manage high-stress situations
• Ability to manage time and complete multiple activities within a timeframe
• Ability to communicate effectively, both orally and in writing

Skills

• Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
• Bilingual (English/Spanish) a plus

Schedule

• Monday - Friday, 3PM-11PM or Thursday - Monday, 3PM-11PM