Residential Specialist

About the role

Assists the Capitol Place General Manager in directing the efficient operation of the Capitol Place residential complex.

Responsibilities

• Provides luxury, first class, personal customer service to all Capitol Place owners and residents:
• Bell services
• Room service deliveries
• Concierge “like” services
• Maintains order, enforces all Capitol Place rules, regulations, and policies, and insures the observance of applicable laws.
• Reports all discrepancies and infractions to the General Manager.
• Patrols all lobbies, corridors, public restrooms, and other areas to detect violations.
• Investigates disturbances, complaints, and accidents.
• Confers with management.
• Interviews guests and employees.
• Warns or trespass violators.
• Caution careless persons.
• Render and obtain assistance for accident victims, and document information via incident reports.

Supervision

• Exercises supervision over Shift Leads (1 per shift) who supervise each of three (3) shifts.
• Receives general supervision from General Manager, and Operations Manager.

Qualifications

• Experience: Prefer at least one (1) year experience in hospitality or condo security.
• Customer service background desired.
• Able to read, write, type, give and receive oral reports.
• Computer literate, type 25 wpm, report writing.
• Good human relations and leadership skills.
• The ability to effectively communicate over the telephone lines and portable equipment.
• Effectively and cordially communicate with management, residents, resident guests, visitors, employees and law enforcement authorities.
• Able to lift and/or move a 75-lb. person in emergency situations.
• Team oriented and display a positive, service oriented attitude towards our residents, guests/visitors, employees and our company.
• Education/Training: High school diploma or equivalent.
• Valid driver’s license, clean driver’s abstract.
• CPR, First Aid, and AED certified.
• Current State Guard Card.