Residential Solar Service Partner, Resi Solar Monitoring & Service

Job Summary

As Residential Solar Service Partner, Resi Solar Monitoring & Service, you will lead a team in maintaining and repairing our residential solar portfolio. Key responsibilities include coordinating maintenance schedules, managing service invoices, and ensuring clear communication among internal teams, contractors, and customers.

Primary Responsibilities

• Coordinate scheduling for maintenance requests by collaborating with external service teams and IGS’s Customer Operations team.
• Manage and review all relevant documentation as it relates to all site visits, maintenance requests, and other related activities.
• Collaborate with Accounts Payable to resolve any issues with contractor payments or remittances.
• Review contractor expenses for accuracy and manage the invoicing process.
• Liaise with internal and external partners to ensure project commitments and specifications are met.
• Manage relationships with strategic partners to ensure shared success between IGS, our partners, and our mutual customers.
• Provide feedback and action items to leadership upon completion of projects to ensure healthy contractor relationships and operational efficiency.
• Perform other responsibilities and projects as assigned.

Required Skills

• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
• Effective verbal and written communication skills to interact with customers and contractors via phone and email.
• Highly organized with a demonstrated capability to handle dozens of customer inquiries and projects simultaneously.
• Experience collaborating cross-functionally (internally & externally) to ensure seamless customer experiences and to resolve complex issues effectively.
• Ability to master new technology platforms (ex. IGS’s proprietary platform, partner portals, reporting portals, document management systems, invoicing systems, etc.).
• Strong organizational skills and document management skills with an acute attention to detail.
• Ability to work both independently and as a team.
• Ability to prioritize workload based on the objectives of the business.

Minimum Education and Experience

• Related Bachelor’s Degree or equivalent working experience.
• 2+ years of corporate experience.
• 3+ years in customer service and/or contractor management role.
• Familiarity with Customer Relationship Management software a plus.
• Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, Sharepoint).

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$67,150.00 - $107,440.00

This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

How We Support Your Wellbeing

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.