Residential Solar Operations Specialist

Primary Responsibilities

• Works within IGS’s proprietary technology platform, document and contract management
• Collaborates with IGS’s Sales and Installation partners to ensure a smoothly operating business
• Partners with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives
• Responds to and supports our internal customer service teams to address and resolve any escalated customer related concerns/inquires
• Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management
• Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company
• Other responsibilities and projects as assigned

Required Skills

• Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
• Great attitude and positive outlook in dealing with any customer
• Basic Microsoft Excel, PowerPoint, Word skills
• Ability to learn new technology platforms (partner portals, reporting portals, etc.)
• Ability to adapt, evolve and thrive in an ever-changing environment
• Ability to learn a variety of IT applications and learn our business’s processes
• Exceptional organizational skills and document management skills with an acute attention to detail
• Positive attitude, self-motivated, strong analytical skills, results oriented, driven

Minimum Education and Experience

• 2-3 years previous customer service experiences
• College degree in Business Administration or other applicable field of study a plus
• Energy experience a plus
• Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)

How We Support Your Wellbeing

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions
• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents
• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks

Salary Range

$44,970.00 - $71,950.00

This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.