Residential Services - Inspection Coordinator

About the role

The Inspection Coordinator will be working the Residential Permitting and Inspections Team in support of permitting and inspections functions within Mecklenburg County. Interactions will be in person, via phone, e-mail or text.

Position summary

Perform progressively responsible administrative, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in support of the office and field inspectors in the permitting process.

Essential functions

Daily

• Assist with inspection scheduling as needed
• Support inspection itinerary changes
• Facilitate sending utility codes and emergency connection requests as needed
• Handle customer calls from contractors, homeowners, inspectors and supervisors via a call center line and direct phone line
• Monitor shared email boxes within team

Perpetual

• Keep team inspector checklists updated and distribute to other Code Enforcement Teams
• Provide back up for Commercial Inspection Coordinator as needed
• Facilitate the organization of Inspection team's holiday vacation requests sheets and other calendaring needs
• Handle customer complaints and advise customers or triage their needs to ensure good customer satisfaction
• Prepare written correspondence as needed
• Participate in staff or customer meetings as requested, composing and distributing meeting minutes that record information
• Other tasks as directed by manager or department needs

Qualifications

Minimum

• High School Diploma or equivalent
• Minimum of four years of administrative experience
• Combination of relevant education and relevant experience accepted: Yes

Preferred

• Bilingual (Spanish and English) proficiency oral and written

Licenses and certifications

• May require a valid North Carolina or South Carolina Driver's License
• May require County Driving Privileges

Knowledge, skills and abilities

Knowledge of

• Administrative and clerical procedures and systems using various computer operations, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

• Customer service
• Coordination and organization
• Judgement and decision making
• Time management

Abilities

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer skills

• Data entry
• Intermediate use in various computer applications
• Proficient in various computer applications including Microsoft Office Suite

Work environment

Works in an office setting with moderate noise