Residential Services Director - Quaboag Valley Homes Program

About the role

The Department of Developmental Services (DDS) is seeking motivated and experienced candidates for the Program Director role within Central Residential Services, a state-operated residential provider based in central Massachusetts. The Program Director is responsible for the overall management of 9 homes providing 24-hour residential supports to 45 individuals. The role includes critical functions such as ensuring the well-being of individuals, managing approximately 180 employees, and maintaining fiscal responsibility through budget monitoring. The Program Director also serves as a liaison to families, guardians, and regional offices, and ensures compliance with regulations and reporting requirements.

Responsibilities

• Provide direct and indirect supervision to approximately 180 DDS employees.
• Serve as the 24/7 on-call contact for crisis and emergency management.
• Ensure fiscal responsibility by monitoring assigned budgets, including household, overtime, personnel, and furniture/equipment.
• Maintain clean, safe, and well-maintained homes in compliance with all applicable regulations.
• Act as a liaison to families/guardians and coordinate with Area and Regional offices.
• Make hiring recommendations, conduct labor relations reviews, and ensure compliance with required timeframes for entering information into the Home and Community Service Information System (HCSIS).
• Ensure workforce training, including mandatory training requirements, Human Rights education, and Positive Approaches to Behavioral Challenges (PABC).
• Report and approve time through the Self Service Time and Attendance (SSTA) system.
• Serve as a hiring manager using the MassCareers hiring system.

Minimum Entrance Requirements

Applicants must have at least:

• Five (5) years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management, of which at least one (1) year must have been in a project management, supervisory, or managerial capacity.
• Or any equivalent combination of the required experience and substitutions below:

Substitutions:

• A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
• A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.
• A Graduate degree in a related field may be substituted for three (3) years of the required experience.
• A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Location and Schedule

This position supports the Quaboag Valley Homes Program, serving communities in Monson, Belchertown, Palmer, and Ware, MA. The primary office location is in Worcester, MA, with regular travel throughout Western MA required. An alternate office location is available in Palmer, MA as needed.

Schedule: 8:00 AM – 4:00 PM* with days off on Sunday and Saturday. Flexibility is required to meet the needs of the state-operated program.