Residential Services Director

About the role

The Residential Services Director works within Northeast Residential Services (NRS), the largest State Operated provider in the Commonwealth, overseeing 70 homes throughout the Northeast Region. This position manages 10 homes providing 24-hour residential supports to 43 individuals, ensuring their health, safety, and meaningful participation in the community.

Responsibilities

• Provide direct oversight to 10 homes with 24/7 on-call responsibilities.
• Lead crisis and emergency management to maintain the health and safety of residents.
• Directly and indirectly supervise approximately 120 DDS employees, ensuring fiscal responsibility by monitoring budgets (household, overtime, staffing, furniture/equipment).
• Maintain clean, safe, and well-maintained homes in compliance with all applicable regulations.
• Make hiring recommendations and conduct labor relations reviews; track overtime utilization and identify trends for mitigation.
• Maximize monthly revenues through oversight of Federal Reimbursement for Services and the SNAP Program.
• Ensure staff education in Human Rights and respect for all residents’ rights.
• Monitor compliance with DPPC and Department Investigations to protect residents’ rights, dignity, and safety.
• Maintain compliance with Individualized Service Plans and required staff training.
• Serve as a liaison to families/guardians, Area and Regional Offices, and oversee timely incident reporting and ISP submission through HCSIS.
• Report and approve time through SSTA and serve as a hiring manager within Mass Careers.

Requirements

• Five years of full-time (or equivalent part-time) professional, administrative, supervisory, or managerial experience in business administration, public administration, clinical administration, or related fields.
• At least one year of that experience must have been in a project management, supervisory, or managerial capacity.

Substitutions:

• A certificate in a relevant field may substitute for one year of required experience.
• A Bachelor’s degree in a related field may substitute for two years.
• A Graduate degree may substitute for three years.
• A Doctorate may substitute for four years.

Schedule

Monday–Friday, 8:30 am–5:00 pm. Days off: Saturday/Sunday. Flexibility required for off-hour and weekend meetings. 24/7 on-call responsibility.