Residential Services Coordinator

About the role

The First Step for Families Residential Service Coordinator provides support to 39 families in San Mateo, California, through interim supportive housing. The coordinator ensures the site is safe, welcoming, and runs smoothly, responding to client needs and managing daily tasks.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources.
• Respond to client, volunteer, donor, and visitor needs with professionalism, compassion, and radical hospitality.
• Maintain site safety through rounds and camera observation.
• Manage facility meals, supplies, and donations.
• Create reports, update shift logs, and participate in team meetings.
• Maintain confidentiality, appropriate boundaries, and professional conduct.
• Support client move-ins, transitions, and move-outs.
• Complete required trainings, including CPR, Mental Health First Aid, Crisis Intervention, and database use.
• Participate in online trainings on trauma-informed care, mental health, substance use, crisis prevention, and mandated reporting.
• Attend continuing education opportunities.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED required; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
• Demonstrates care, respect, and empathy when working with people from all backgrounds, and is committed to practicing DEIB principles and relentless engagement by welcoming everyone with kindness, dignity, and respect.
• Manages stress and emotions professionally, remaining calm, composed, and supportive under pressure while applying de-escalation techniques to ensure safety and positive outcomes.
• Open to feedback and motivated to learn and grow in areas such as trauma-informed care, crisis support, and harm-reduction practices.
• Works effectively both independently and collaboratively within a team; follows directions, communicates clearly, and seeks clarification when needed.
• Maintains clear, unbiased, and professional documentation and communication at all times.
• Demonstrates strong organizational skills, attention to detail, and the ability to prioritize tasks to support efficient operations and positive client and team interactions.
• Proficient in using technology such as phones, messaging systems, email, Microsoft Word, Excel, and databases to complete administrative and communication tasks.

Competencies

• Job Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities.
• Commitment to Growth: Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals.
• Buils trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.

Shift Details

Part Time (Sat.-Sun.), Grave 12am.- 8:30am.

Qualifications

High School Diploma or GED required; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.

Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.

Demonstrates care, respect, and empathy when working with people from all backgrounds, and is committed to practicing DEIB principles and relentless engagement by welcoming everyone with kindness, dignity, and respect.

Manages stress and emotions professionally, remaining calm, composed, and supportive under pressure while applying de-escalation techniques to ensure safety and positive outcomes.

Open to feedback and motivated to learn and grow in areas such as trauma-informed care, crisis support, and harm-reduction practices.

Works effectively both independently and collaboratively within a team; follows directions, communicates clearly, and seeks clarification when needed.

Maintains clear, unbiased, and professional documentation and communication at all times.

Demonstrates strong organizational skills, attention to detail, and the ability to prioritize tasks to support efficient operations and positive client and team interactions.

Proficient in using technology such as phones, messaging systems, email, Microsoft Word, Excel, and databases to complete administrative and communication tasks.

Additional Requirements

• Satisfactory results of a background check.
• Submit proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable.
• Supervisory Responsibilities: N/A
• Travel Requirements: Small amounts of travel to trainings and admin events.
• Physical Demands: Regularly required to talk, hear, and communicate with others in the workplace. Frequently use hands or fingers and handle or feel objects, tools, or controls. Frequently stand, walk, sit, and reach with hands and arms. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus.