Residential Services Coordinator

About the role

The Mountain View Residential Service Coordinator plays a crucial role in ensuring the safety, welcoming, and smooth operation of the site. This position is often the first to respond to client needs, supporting daily operations, and maintaining a safe and welcoming environment.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources when needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion
• Maintain site safety through regular rounds and by observing security cameras
• Report maintenance or pest control needs promptly and support pest control efforts
• Manage facility meals, supplies, and donations, ensuring proper inventory and organized storage
• Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation and smooth transitions for clients
• Create reports and shift logs, participate in meetings, and engage in continuous training
• Ensure ethical conduct, confidentiality, and professional boundaries
• Perform other duties as assigned by supervisor to ensure effective program operations

Qualifications

• High school diploma or GED required, or at least 2 years of directly related experience in the homelessness or human services field
• Care, respect, and empathy towards all individuals
• Emotional regulation and stress management
• Growth mindset and willingness to learn
• Organizational skills and attention to detail
• Comfortable using basic technology