Residential Services Coordinator

About the role

The Julian Street Inn Residential Service Coordinator provides calm, supportive crisis response and connects clients to appropriate resources when needed. They support daily operations, monitor site safety, manage facility meals, supplies, and donations, conduct welcomes, move-ins, completions, and move-outs, and engage in continuous training.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources when needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all
• Manage facility meals, supplies, and donations, ensuring proper inventory and maintaining organized storage
• Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation, smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed
• Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training
• Perform other duties as assigned by supervisor to ensure effective program operations

Qualifications

• High school diploma or GED required, or at least 2 years of directly related experience in the homelessness or human services field
• Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
• Emotional Regulation: Manages stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
• Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.
• Team & Independence: Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.
• Documentation: Maintains clear, unbiased, and professional documentation and communication.
• Organization & Prioritization: Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks.