Residential Services Attendant

About the role

Four Seasons Residences Nashville is seeking a Residential Services Attendant to support a world-class luxury living experience for homeowners. This role ensures seamless service delivery in the Residential Lobby and throughout the property, assisting residents with daily needs, amenities, and personalized requests.

Responsibilities

• Process incoming and outgoing packages, messages, mail, groceries, flowers, luggage, and other resident items with accuracy and timeliness.
• Aid residents with luggage handling, transportation arrangements, deliveries, parcels, wine deliveries, and grocery services based on resident instructions.
• Provide residents with information regarding residential services, events, amenities, and hotel offerings.
• Support homeowners in transporting items to and from private storage as requested.
• Deliver messages, packages, newspapers, and faxes to condominiums and assist with Residential Lobby operations, including answering phones at the Residence Concierge desk.
• Maintain cleanliness and organization of the Residential Lobby and all common residential areas.
• Assist Residence Concierge, Management, and Public Area teams during absences or peak periods.
• Handle all resident interactions with exceptional professionalism, anticipating needs and resolving issues to prevent service disruptions.
• Communicate resident requests promptly to Residence Concierge for follow-up and task completion.
• Provide role coverage for colleagues during meal breaks or emergencies.

Requirements

• Previous experience in Residential Services, Guest Services, or luxury hospitality preferred.
• Excellent communication skills and strong command of English in verbal and written form.
• Flexibility to work early mornings, afternoons, evenings, weekends, and holidays.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Comfort using a variety of software and technology tools.

Qualifications

• Must have authorization to work in the United States for this role.

Skills

• Customer service skills
• Organizational skills
• Attention to detail
• Communication skills

Benefits

• Competitive salary, wages, and comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Dynamic, inclusive employee culture with year-round engagement events

Pay

Competitive salary, wages, and comprehensive benefits package

Schedule

Full-time position must be available to work early mornings, days, evenings, weekends, and holidays as business needs require.